Ben Bustamante

Aurora,CO

Summary

I have 20 years of leadership experience in retail banking, branch operations, business development, sales management, and regulatory compliance. Currently serving as Branch Manager and Vice President at JPMorgan Chase, where I have successfully driven 19% growth in Deposits & Investments and 39% combined growth across key production categories over the last 2 years, through strategic leadership, team development, and exceptional client service. Recognized for building high-performing teams, strengthening community partnerships, improving operational performance, and maintaining a strong risk and control environment. Following a brief career pause during the COVID-19 pandemic to support my family, I returned to banking leadership with a renewed commitment to driving growth, developing talent, and delivering exceptional client experiences.

Overview

years of professional experience

Work History

Branch Manager / Vice President

JPMorgan Chase

10.2023 - Current

Lead branch operations while fostering a culture centered on Service, Heart, Curiosity, Courage, and Excellence.
Increased branch Deposits & Investments by 19% through strategic coaching and relationship management.
Delivered 39% combined growth across key production categories by improving team performance and client engagement.
Develop, mentor, and coach a high-performing team focused on sales, client experience, and operational excellence.
Build long-term relationships with consumer, business, and community clients to expand market presence.
Drive branch performance through data analysis, strategic planning, and execution of key business initiatives.
Maintain a strong risk and control environment by ensuring compliance with corporate policies and regulatory requirements.
Mentored staff in professional development, fostering a culture of continuous improvement and collaboration.

Branch Manager

Ent Credit Union

09.2006 - 06.2020

Directed all aspects of branch operations, sales performance, lending, and customer experience.
Led hiring, coaching, performance management, and professional development of branch employees.
Consistently exceeded production goals across consumer lending, mortgages, deposits, investments, and business banking.
Managed audits, operational controls, regulatory compliance, and risk management.
Built strategic partnerships within the community to drive business growth and strengthen brand awareness.
Led branch operations ensuring compliance with regulatory standards and organizational policies.
Developed and implemented strategic initiatives to enhance member satisfaction and retention.
Mentored and trained staff on best practices for customer service and operational efficiency.
Oversaw budgeting, forecasting, and financial reporting to achieve fiscal targets effectively.

Education

Bachelor of Science -

University of Phoenix

Phoenix, AZ

07-2026

Skills

Branch operations management
Customer relationships
Coaching and mentoring

Client relationship management
Employee development
Operations management

Accomplishments

20+ years of progressive leadership in retail banking and financial services.
Increased Branch Deposits & Investments by 19% at JPMorgan Chase.
Delivered 39% combined growth across key production categories through strategic coaching and performance management.
Built and developed high-performing teams focused on sales, client experience, and operational excellence.
Established strong partnerships with local businesses and community organizations to expand market presence.
Maintained exceptional compliance by fostering a strong risk and control environment.
Extensive experience leading branch operations, sales performance, lending, business development, and employee development.

Timeline