Belinda Adkins
Denver
Summary
Dedicated Customer Service Representative with proven commitment to customer satisfaction and company success. Delivered compassionate patient care and efficient blood specimen collection as a detail-oriented Phlebotomist, leveraging strong knowledge in medical terminology, centrifugation, and aliquoting procedures. Enhanced workflow and specimen processing through effective leadership and innovative strategies in healthcare settings.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
14
14
years of professional experience
Work History
Phlebotomist
Quest Diagnostics
Wheat Ridge
2024.09 - Current
- Collected blood samples ensuring adherence to safety and infection control protocols to protect patient health.
- Prepared and labeled specimens for laboratory analysis, facilitating accurate test results.
- Maintained accurate records of patient information and sample tracking, ensuring compliance with regulatory standards.
Phlebotomist
LabCorp
Denver
2023.02 - 2024.07
- Collected blood samples via venipuncture and capillary techniques to ensure accurate testing.
- Prepared specimens for laboratory analysis, adhering to established protocols to maintain sample integrity.
- Maintained precise patient records and documentation throughout procedures to support effective patient care.
Administrative Designee
Gardens Care at Thomas Park
Northglenn
2021.01 - 2023.01
- Ordered and distributed medications to ensure timely access for residents
- Trained new hires
- Maintained strong relationships with providers, doctors, nurses, and pharmacies to facilitate effective communication and care coordination
- Ordering and receiving supplies of everyday living
- Kept a closed rapport with providers, doctors, nurses, pharmacies
- Provided care to seniors
- Inside sales and tours for private pay residents
- Oversaw daily operations of staff in assisted living facility
- Educated new employees on company policies and procedures
- Managed paperwork for new clients to streamline onboarding process and ensure compliance
Private pay/ Phlebotomist
Schryver Medical
Denver
2017.05 - 2019.04
- Drew blood samples from patients for diagnostic testing
- Performed data entry tasks accurately
- Processed payments from patients
- Coordinated with insurance providers and patients to secure payments
- Collected blood samples from patients
- Data entry
- Collecting quarterly finances
Customer service representation
Denver Premier Real Estate LLC
Thornton
2014.10 - 2016.09
- Managed multi-line phone system, providing timely assistance to callers
- Addressed customer inquiries and resolved issues effectively
- Help in the counsel of customers
- Help in the counsel of customers
Executive Assistant
Central Parking
Denver
2012.09 - 2014.10
- Answered all phone calls
- Responded to all messages daily
- Resolved clients and unpaid tickets
- Resolved contract issues by navigating city ordinances to maintain compliance
- Managed account payables and receivables to ensure timely financial transactions
- Handled all kiosk issues and help customers receive refunds
- Conducted investigations on ticket contracts in Denver to ensure compliance
- Approved all new and student passes to park in Denver
- Coordinated all mail handling and responses to streamline communication
- Maintained confidentiality regarding location to ensure safety and security
Education
Diploma -
Westminster High School
Diploma -
Stillwater Institute
Skills
- Compassionate care
- Patient interaction
- Conflict resolution expert
- Sharp problem solver
- Problem solver
- Good at multitasking
- Fast learner
- Rapid learner
- Reliable
- Responsible
- Punctual
- Courteous demeanor
- Easily approachable
- Friendly
- Professional
- Personable
References
- Kayla Romero, 7202389676, co-worker at Gardens Care
- Coreena Lilly, 720-590-0668, co-worker at Grandville Assisted Living
- Lainie Dincola, 7206932091, co-worker at Gardens Care
Timeline
Phlebotomist
Quest Diagnostics
2024.09 - Current
Phlebotomist
LabCorp
2023.02 - 2024.07
Administrative Designee
Gardens Care at Thomas Park
2021.01 - 2023.01
Private pay/ Phlebotomist
Schryver Medical
2017.05 - 2019.04
Customer service representation
Denver Premier Real Estate LLC
2014.10 - 2016.09
Executive Assistant
Central Parking
2012.09 - 2014.10
Diploma -
Westminster High School
Diploma -
Stillwater Institute