Becky Rosa

• Head of Tier 3 Technical Support and Brand Access Control for Procentive by Ensora and Ensora Data Collection softwares
• Bridges communication between Support and Engineering teams to deliver streamlined support solutions across departments.
• Diagnoses and resolves technical software issues, enhancing user satisfaction and system functionality.
• Creates and maintains comprehensive documentation of troubleshooting processes and SQL scripts to optimize resolution times.
• Builds and runs weekly reports that analyze ticket life cycles, employee productivity, and product uptime for all Ensora products

• Diagnosed, troubleshot, and resolved software issues.
• Met with clients to address questions and concerns, troubleshoot issues and open tickets, and implement

best practices to suit workflow.

• Addressed Help Desk Inquiries, problems, and outages.
• Developed training materials, procedures, and trained users in proper use of software.
• Used SQL server to fix backend issues and query client data.

• Increased office organization, efficiency, and productivity by implementing software to automate operations such as digital patient paperwork, online scheduling, patient communication, and appointment reminders.
• Created digital forms to be utilized in-office in order to optimize data collection, streamline outdated processes, and reduce paper use.
• Streamlined operational efficiencies by assisting in technical support as well as repair of computers and equipment.
• Assisted in major system conversions such as adaptation of VOIP phones and updates of EMR software.
• Handled supply purchases and inventory management for office.
• Trained front/back office employees on job duties, best practices, and protocol.
• Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls, answering billing questions, and providing outstanding customer care.
• Performed billing, collection, and posting of insurance payments.

• Managed and directed all catering for South Denver and surrounding area.
• Continuously exceeded corporate sales goals for annual and quarterly timelines by an average of 150%.
• Built a loyal client base through exceptional customer service, networking, and marketing.
• Grew business through outside catering sales and executed food deliveries to perfection.