Daiana Alzuru Martinez
Bogotá,Bogota
Summary
Driven Clinical Instructor with 14 years of experience in Orthodontics and 15 years in education. Highly proficient in developing robust educational programs, curricula, and engaging lesson plans. Focused on helping doctors achieve personal and professional goals while improving patient care.
Overview
12
12
years of professional experience
1
1
Certification
Work History
New Customer Coordinator CALA
Align Technology Latam
10.2023 - Current
- Coordinated 5 to 7 onboarding processes per quarter for new customers, ensuring a smooth transition and high satisfaction.
- Developed tailored training programs to meet the specific needs of new clients.
- Collaborated with cross-functional teams to enhance customer experience and engagement. - Utilized data and feedback to continuously improve onboarding strategies.
- Developed strong relationships with clients, resulting in increased repeat business and referrals.
- Served as a liaison between customers and various internal departments, fostering seamless communication flows.
- Coordinated multiple projects concurrently, improving overall efficiency and productivity.
- Provided exceptional support to sales teams by preparing quotes and processing orders efficiently.
Sales Representative
Align Technology
04.2023 - 09.2023
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions. - Used customer insights to develop innovative sales strategies to increase sales. - Developed and maintained a comprehensive understanding of products, services, and competitors to enhance sales presentations. - Answered customer questions about products and services, helped locate merchandise, and promoted key items. - Increased intraoral scanner sales by 100%. - Collaborated with cross-functional teams to identify and address customer needs. - Utilized CRM software to manage customer accounts and track performance metrics. - Provided customer feedback and recommended operational changes to meet emerging trends.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Sales Representative
Align Technology Latam
01.2022 - 03.2023
- Developed and delivered engaging sales presentations to convey product benefits. - Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages. - Evaluated inventory and delivery needs and optimized strategies to meet customer demands alongside local distributors and leadership. - Implemented brand marketing and sales campaigns. - Retained excellent client satisfaction ratings through outstanding service delivery. - Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements. - Documented customer interactions using SalesForce and Insight. - Increased sales by 138% through consultation and upselling techniques. - Boosted brand awareness and implemented promotional campaigns.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Clinical Education Specialist
Align Technology Latam
03.2018 - 01.2022
- Led daily operations by providing advisement and industry best practices.
- Implemented new educational techniques (in person and online) to boost doctors' comprehension about Invisalign, reducing learning time and increasing activation percentage and usage of digital tools such as Align Global Gallery.
- Updated instructional materials and created new content with cross-functional teams.
- Provided educational lectures (more than a 1.000, both online and F2F) and facilitated weekly discussions.
- Collaborated with speakers, KOLs, from 19 countries to implement best practices.
- Developed engaging curriculum and advanced instruction for regional programs.
- Increased service reach to over 19 LATAM countries (from NPS of 25 to 90)
- Mentored 6 junior educators, providing guidance on instructional strategies and techniques to optimize learning outcomes.
- Collaborated with multidisciplinary teams to design comprehensive curriculum for various clinical specialties.
- Enhanced clinical education by developing adaptive learning modules and interactive content for healthcare professionals.
- Developed targeted training materials for diverse audiences, including physicians, nurses, therapists, and support staff.
- Reviewed current literature regularly to maintain up-to-date knowledge of best practices in clinical education methodology.
- Designed assessment tools to measure learner progress, ensuring consistent evaluation of knowledge acquisition and skills development.
Orthodontist
Dentalia Mexico
01.2012 - 03.2018
- Developed patient treatment plans based on diagnostic records, histories, models, and X-rays. - Diagnosed dental-facial abnormalities and communicated treatment plans with patients and parents. - Instructed dental officers and technical assistants in orthodontic procedures. - Adjusted dental appliances to maintain normal function and fostered new practice growth through outstanding patient care. - Coordinated orthodontic services with other dental and medical services.
- Successfully managed a diverse caseload of patients with varying degrees of complexity in their orthodontic needs, delivering comprehensive care tailored to each individual case.
- Diagnosed malocclusions accurately using cutting-edge diagnostic tools such as digital X-rays and 3D imaging technology.
- Utilized evidence-based methods such as Invisalign or traditional braces depending on patient needs to ensure the most effective treatment options.
- Educated patients on proper oral hygiene practices, reducing risks of complications during treatment periods.
Education
BBA - Business Administration
ThePower Business School
Madrid, España05.2024
MBA - MBA + Máster En Dirección Comercial Y Marketing
Escuela De Negocios Europea De Barcelona
Barcelona, Spain05.2024
Diplomado En Administración - Business Administration
Universidad Tecnologica Latinoamericana
Ciudad De Mexico, CDMX12.2017
Master of Science - Orthodontics
Universidad Intercontinental
Ciudad De Mexico, CDMX09.2010
Diplomado En Docencia En Educación Superior - Education
Universidad Jose Maria Vargas
Caracas, Venezuela01.2007
DDS - Dentistry
Universidad Central De Venezuela
Caracas, Venezuela07.2006
Skills
Account Servicing
Lead Prospecting
Network Development
Customer Relations
Problem Solving
Strategic Planning
Staff Training
Interpersonal Communication
Systems and Software Programs
Performance Improvement
Sales Expertise
Customer Service
Certification
Invisalign Doctor
Affiliations
- American Association of Orthodontists (AAO)
- World Federation of Orthodontists (WFO)
Languages
Spanish
Proficient
C2
English
Advanced
C1
Portuguese
Intermediate
B1
Italian
Beginner
A1
Timeline
New Customer Coordinator CALA
Align Technology Latam
10.2023 - Current
Sales Representative
Align Technology
04.2023 - 09.2023
Sales Representative
Align Technology Latam
01.2022 - 03.2023
Clinical Education Specialist
Align Technology Latam
03.2018 - 01.2022
Orthodontist
Dentalia Mexico
01.2012 - 03.2018
BBA - Business Administration
ThePower Business School
MBA - MBA + Máster En Dirección Comercial Y Marketing
Escuela De Negocios Europea De Barcelona
Diplomado En Administración - Business Administration
Universidad Tecnologica Latinoamericana
Master of Science - Orthodontics
Universidad Intercontinental
Diplomado En Docencia En Educación Superior - Education
Universidad Jose Maria Vargas
DDS - Dentistry
Universidad Central De Venezuela
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