Barbara Heaton
Parker
Summary
Results-oriented expert with extensive experience in customer service and team leadership. Recognized for cultivating a supportive staff culture and executing impactful sales strategies to boost overall store performance.
Overview
2026
2026
years of professional experience
Work History
Assistant Store Manager
Michael Kors
Castle Rock
02.2021 - Current
- Ensured premium customer experience by supervising daily operations.
- Trained staff on product knowledge while enhancing sales techniques.
- Organized stockroom and managed inventory for optimal product accessibility.
- Collaborated with team members to meet sales targets and improve store performance.
- Monitored sales activities to guarantee satisfactory service for customers.
- Handled customer complaints by listening empathetically and providing solutions.
- Delegated tasks according to team strengths, improving floor coverage efficiency.
- Conducted interviews for job applicants, strengthening the overall team.
Owner, Elite Transcription, LLC
Elite Transcription, LLC
Rockford
09.2017 - 09.2024
- Oversaw financial planning, budgeting, and expense management for the business.
Sales Lead Keyholder
Pier One Imports
Rockford
11.2017 - 09.2020
- Trained new employees on sales techniques and customer service standards.
- Assisted customers with product selection and provided knowledgeable recommendations.
- Oversaw cash handling procedures and performed accurate register transactions.
- Coordinated promotional events to enhance store visibility and attract shoppers.
- Monitored store appearance and maintained cleanliness to create a welcoming environment.
- Greeted customers and provided assistance with product selection.
- Provided customer service to ensure satisfaction with purchases.
- Performed opening and closing duties including counting cash drawers and preparing bank deposits.
- Maintained a neat, organized, and clean work area throughout the shift.
- Processed payments using various methods such as credit cards or cash transactions.
- Supervised staff during shifts to ensure proper coverage of the floor at all times.
- Assisted in training new sales associates on store policies, procedures, and standards of operations.
- Assisted customers in locating items within the store or online through use of technology resources.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Partnered with store leadership team to learn and understand management processes and reports.
- Counted and balanced registers.
- Used Point of Sale register system to complete transactions.
Central Scheduling Specialist
Swedish American Hospital
Rockford
04.2015 - 09.2017
- Coordinated patient scheduling for multiple departments and services.
- Managed appointment calendars using electronic health record systems.
- Collaborated with healthcare providers to optimize scheduling processes.
Intake Coordinator
OrthoIllinois
Rockford
10.2011 - 03.2015
- Managed patient intake processes for efficient scheduling and registration.
- Collected patient information and verified insurance coverage accurately.
- Maintained organized electronic health records for easy access and retrieval.
Store Manager
The Limited
Rockford
1979 - 1986
- Managed daily store operations and ensured efficient workflow.
- Trained and supervised staff on customer service techniques.
- Coordinated sales promotions and in-store events to boost engagement.
- Implemented merchandising strategies to enhance product visibility.
- Enforced company policies and maintained compliance with standards.
- Conducted regular staff meetings to communicate updates and policies.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Recruited, trained and supervised new employees.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
Education
Business Administration
Rock Valley College
Rockford, ILSkills
- Visual merchandising
- Inventory management
- Staff training
- Sales strategy development
- Customer relationship management
- Performance monitoring
- Team leadership
Accomplishments
Regional Sales Team Leader, Pier One Imports
Timeline
Assistant Store Manager
Michael Kors
02.2021 - Current
Sales Lead Keyholder
Pier One Imports
11.2017 - 09.2020
Owner, Elite Transcription, LLC
Elite Transcription, LLC
09.2017 - 09.2024
Central Scheduling Specialist
Swedish American Hospital
04.2015 - 09.2017
Intake Coordinator
OrthoIllinois
10.2011 - 03.2015
Store Manager
The Limited
1979 - 1986
Business Administration
Rock Valley College