Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Baraa Mutleq

Denver

Summary

I'm a reliable and flexible worker with experience in customer service, medical courier work, and dispatching. I stay calm under pressure, stay organized, and genuinely enjoy helping people. I'm looking for a new opportunity in the healthcare field where I can use my skills to make a difference, continue learning, and grow—especially as I work toward my goal of becoming a nurse.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Team Member

Mason's Famous Lobster Rolls
07.2024 - Current
  • Provide high-quality customer service in a fast-paced restaurant environment.
  • Assist in food preparation, order taking, and maintaining restaurant cleanliness.
  • Collaborate with team members to ensure smooth and efficient operations.

NEMT Dispatcher

Adlan Transportation
09.2022 - Current
  • Coordinate transportation schedules for non-emergency medical transportation (NEMT) clients.
  • Communicate with drivers, clients, and healthcare providers to ensure timely service.
  • Resolve scheduling conflicts and customer inquiries to maintain a high level of service.
  • Maintain accurate records of transportation requests, dispatch activities, and client information in the company’s database or software systems.
  • Assist clients in scheduling transportation services and address any inquiries or concerns they may have.
  • Generate reports on transportation activities, including trip volume, on-time performance, and client feedback, to inform decision-making and improve service quality.
  • Monitor claim status and follow up on outstanding claims to facilitate timely payment and resolution.

LabCorp Medical Courier

Adlan Transportation
01.2022 - 09.2022
  • Delivered medical specimens safely and on time to LabCorp Lab.
  • Ensured compliance with safety protocols and proper handling of medical materials.
  • Communicated with LabCorp staff to confirm deliveries and resolve issues as needed.

Peer Counselor

Metropolitan State University of Denver
08.2017 - 05.2021
  • Company Overview: Office of Financial Aid and Scholarships
  • Provided assistance to students with financial aid questions and scholarship applications.
  • Conducted workshops and events focused on financial literacy and student support.
  • Guided students through the financial aid process and referred them to additional resources.
  • Office of Financial Aid and Scholarships

Courtesy Clerk/Cashier

King Soopers
01.2015 - 07.2017
  • Processed transactions efficiently while providing friendly and professional customer service.
  • Assisted customers with bagging groceries and maintaining store organization.
  • Collaborated with team members to ensure smooth operations and customer satisfaction.

Education

Certified Nurse Assistant

Emily Griffith Technical College
Denver, CO
01-2025

Pre-Nursing

Metropolitan State University of Denver
05.2021

High school or equivalent -

George Washington High School
Denver, CO
01.2017

Skills

  • Customer Service
  • Scheduling and Dispatching
  • Time Management
  • Team Collaboration
  • Communication & Problem-Solving
  • Medical Courier Experience (HIPAA Awareness, Specimen Handling)
  • Food Service & Hospitality
  • Attention to Detail in Fast-Paced Environments
  • Multitasking & Prioritization

Certification

  • Certified Nursing Assistant (CNA)
  • Basic Life Support (BLS)

References

  • Saad Adlan, Supervisor, Adlan Transportation & Mason’s Famous Lobster Rolls, 720-477-9758, Saad.Adlan123@gmail.com
  • Ola Abd, Supervisor, Mason’s Famous Lobster Rolls, 720-472-0387, olairaqia36@gmail.com
  • Mazin Osman, Manager, Mason’s Famous Lobster Rolls, 303-999-8192, mazin.adlan11@gmail.com

Timeline

Team Member

Mason's Famous Lobster Rolls
07.2024 - Current

NEMT Dispatcher

Adlan Transportation
09.2022 - Current

LabCorp Medical Courier

Adlan Transportation
01.2022 - 09.2022

Peer Counselor

Metropolitan State University of Denver
08.2017 - 05.2021

Courtesy Clerk/Cashier

King Soopers
01.2015 - 07.2017

Certified Nurse Assistant

Emily Griffith Technical College

Pre-Nursing

Metropolitan State University of Denver

High school or equivalent -

George Washington High School

Similar Profiles

CREATE PROFILE
Baraa Mutleq