Bambi Benson
Florence
Summary
Dynamic Warranty Claims Manager with over 10 years of experience leading cross-functional teams. Skilled in claims processing, data analysis, and training development. Committed to streamlining operations and improving customer satisfaction through innovative solutions.
Overview
17
17
years of professional experience
Work History
Warranty Claims Manager
DesignCo
Waco, TX
08.2016 - Current
- Led claims processing initiatives to enhance efficiency and accuracy across departments.
- Developed and implemented training programs for new claims staff, improving onboarding experience.
- Streamlined claims review processes, reducing turnaround times while maintaining compliance standards.
- Collaborated with cross-functional teams to resolve complex claim issues and optimize workflows.
- Analyzed claims data to identify trends, informing strategy adjustments for improved outcomes.
- Collaborated with other departments to improve overall organizational effectiveness in addressing client needs.
- Enhanced customer satisfaction with timely and accurate claims resolutions.
- Streamlined communication between adjusters and clients, expediting claim resolution times.
- Managed a team of inspectors, providing coaching and performance feedback for improved productivity.
- Handled claims consistent with client and corporate policies, procedures, best practices and regulations.
- Improved claims processing efficiency by implementing streamlined workflow procedures.
- Conducted thorough investigations of complex claims, gathering evidence to support decision-making processes.
- Established strong relationships with external partners such as Flooring Vendors,In-House Inspectors, and repair services for efficient case management.
- Reduced claim disputes by enforcing strict adherence to policy terms and conditions.
- Determined proper course of action for claims processing.
Garden Dept Supervisor
The Home Depot Inc
Waco, TX
08.2009 - 08.2016
- Supervised daily operations, ensuring compliance with safety and operational standards.
- Trained and mentored team members on product knowledge and customer service best practices.
- Implemented process improvements to enhance workflow efficiency in department management.
- Monitored inventory levels, coordinating with supply chain for timely replenishment of stock.
- Led team meetings to address performance metrics and set departmental goals.
- Developed staff schedules to optimize coverage during peak sales periods.
- Resolved customer inquiries and issues, enhancing overall satisfaction within the department.
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Managed team of 23 employees, delegated tasks and held each employee accountable for completing assignments.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Education
High School Diploma -
Bryan High
Bryan, Tx05-1978
Skills
- Claims analysis
- Claims investigation and research
- Policy interpretation
- Investigation techniques
- Procedure implementation
- Claims auditing
- Planning and organization
- Team motivation
- Claims processing
- Quality assurance
- Expense control
- Liability management
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Multitasking
- Reliability
- Effective communication
- Adaptability and flexibility
- Proactive and focused
Timeline
Warranty Claims Manager
DesignCo
08.2016 - Current
Garden Dept Supervisor
The Home Depot Inc
08.2009 - 08.2016
High School Diploma -
Bryan High