Bailey Worley
Colorado Springs
Summary
Detail-oriented Lead Patient Care Coordinator with extensive experience in patient intake, scheduling, and medical record management. Proven ability to enhance operational efficiency and foster exceptional patient communication, resulting in increased satisfaction and loyalty. Dedicated to maintaining strict HIPAA compliance and cultivating strong relationships within a dynamic healthcare team. Committed to delivering high-quality patient care and improving overall service delivery in fast-paced environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Lead Patient Care Coordinator
Dr. Kells Weight Loss
Colorado Springs, CO
11.2024 - Current
- Coordinated patient scheduling and appointment management for a high-volume medical practice, enhancing workflow and patient access
- Handling high-volume patient communications
- Supporting patient intake, scheduling
- Effectively communicated with patients to gather necessary information and ensure accurate record-keeping
- Responded promptly to patient inquiries, providing exceptional customer service and resolving issues effectively
- Provided red light therapy to enhance patient recovery and wellness
- Managed voicemail responses to maintain effective communication with patients
- Streamlined patient record management system, enhancing accuracy and reliability of patient information
- Maintained confidentiality of patient information in compliance with HIPAA regulations
- Ensured accuracy of billing information by verifying insurance details and updating patient records accordingly
- Scheduled follow-up appointments for patients based on provider recommendations
- Developed protocol manuals to standardize operational practices, ensuring compliance and improving staff adherence to procedures
- Executed filing tasks to ensure orderly documentation of patient records
- Build strong rapport with patients
- Opening & closing duties
Assistant Manager
Rue21
Colorado Springs, CO
01.2020 - 10.2022
- Supervised daily operations to ensure adherence to performance, quality, and service standards.
- Opened and closed location, monitored shift changes to maintain operational efficiency and support business objectives.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Medical Administrative Assistant
Heuser Chiropractic Health
Colorado Springs, CO
03.2020 - 09.2020
- Coordinated referral appointments with external specialists, ensuring that relevant medical records were shared in a timely manner for optimal patient care continuity.
- Managed phone calls and messages for scheduling appointments and addressing patient inquiries to ensure efficient communication.
- Registered and verified patient records prior to triage to maintain accurate and up-to-date information.
- Updated patient information and insurance details for accurate electronic medical records.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Facilitated processing of medical insurance claims and payments to support timely reimbursement and patient satisfaction.
Assistant Daycare Teacher
KinderCare Learning Centers
Colorado Springs, CO
03.2018 - 12.2019
- Facilitated learning and social development via structured and unstructured playtime, supporting children’s growth and interpersonal skills.
- Enhanced parent communication through regular updates on student progress and behavior, fostering stronger relationships and engagement.
- Ensured clean, neat, and hazard-free areas, prioritizing safety for children, staff, and families.
Assistant Store Manager
Underground Journeys
Colorado Springs, CO
01.2016 - 03.2018
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Supervised and evaluated staff, fostering skill development and helping them achieve daily objectives and career advancement.
- Mentored new employees on company policies and procedures, enhancing their integration and success within the organization.
- Recruited, hired, and trained initial personnel, establishing key functions and defining position scopes for new organization.
Education
Medical Administrative Assisting -
Pima Medical Institute
Aurora, CO09-2020
High School Diploma - undefined
Discovery Canyon Campus High School
Colorado Springs, CO05-2013
Skills
- Medical receptionist and administrative support
- Patient scheduling and records management
- Insurance verification and billing
- HIPAA compliance and medical terminology
- Client interaction and customer service
- Guest services and patient care management
- Operations management and coordination of services
- Staff scheduling and employee relations
- Organizational and time management
- Data entry and documentation
- Computer skills and Microsoft Office
- Telephone systems and multi-line phones
- Problem solving and attention to detail
- Sales strategies and revenue generation
- Teaching experience in early childhood education
- Communication skills and professionalism
Accomplishments
- CPR Certification
- Medical Adminitrative Assisting Certification
- Medical Billing and Coding Certification
Certification
- CPR Certification
- Driver's License
Languages
English
Timeline
Lead Patient Care Coordinator
Dr. Kells Weight Loss
11.2024 - Current
Medical Administrative Assistant
Heuser Chiropractic Health
03.2020 - 09.2020
Assistant Manager
Rue21
01.2020 - 10.2022
Assistant Daycare Teacher
KinderCare Learning Centers
03.2018 - 12.2019
Assistant Store Manager
Underground Journeys
01.2016 - 03.2018
High School Diploma - undefined
Discovery Canyon Campus High School
Medical Administrative Assisting -
Pima Medical Institute