Bailey Miller

Record and maintain a company's financial transactions to help business owners manage their finances.

• Manage accounts payable and receivable processes for a small business.
• Perform monthly bank reconciliations and financial statement analyses.
• Implement QuickBooks software to streamline bookkeeping operations.
• Maintain organized and accurate financial records for easy access and reference.

Anticipate the demands of the business by taking into account customer volume, associate scheduling, and task delegation where needed in a high-volume and fast-paced work environment.

• Collaborated with team members to train, coach, and develop customer service skills.
• Resolved customer complaints when they were escalated beyond department supervisors.
• Executed conversations when associates were not meeting company expectations, and set realistic goals to become successful in their positions.
• Utilized the programs and technology that are needed to perform everyday tasks.
• Developed and implemented sales strategies to increase revenue.

Responsible for overseeing 20 to 30 front-end associates to ensure a positive customer experience, including coaching and training, following up on tasks, and ensuring adequate coverage.

• Set goals to meet company standards, such as offering credit programs, protection plans, rewards programs, and excellent customer service.
• Observe interactions and performance with front-end associates, and make alterations as needed.
• Handled daily and weekly operational procedures, including overages and shortages, reviewing order management reports, and store supply orders.