Bailey Fellhauer
Fowler
Summary
Dedicated Waitress with extensive experience in fast-paced dining settings. Delivers exceptional customer service while ensuring cleanliness and efficient table management. Effectively navigates high-pressure situations to maintain customer satisfaction and loyalty.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Waitress/Bartender
Oxford Bar and Grill
Fowler
03.2024 - Current
- Provided excellent customer service in a fast-paced dining environment.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Prepared and served a variety of cocktails and beverages to customers.
- Managed multiple tables efficiently during busy service periods.
- Collaborated with kitchen staff to ensure timely food delivery.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Navigating POS systems
Office Manager
Jet Stream Ag and Aviation
Ordway
09.2023 - 06.2024
- Managed office operations to support aviation and agricultural services.
- Coordinated schedules and logistics for staff and equipment.
- Maintained filing systems to ensure easy access to documents.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Waitstaff Manager
Tamarack Grill
Fowler
07.2016 - 06.2023
- Supervised daily operations of waitstaff to ensure quality service.
- Trained new staff on customer service and restaurant procedures.
- Coordinated schedules to optimize staffing during peak hours.
Education
Crowley County High School
Ordway, COSkills
- POS system navigation
- Cocktail preparation
- Table management
- Effective communication
- Beverage pairing
- Problem solving
- Adaptability
- Active listening
- Performance improvement
Certification
- EMT
- CRP and BLS certified
Volunteer
- Volunteer EMT at Fowler Fire Department
Timeline
Waitress/Bartender
Oxford Bar and Grill
03.2024 - Current
Office Manager
Jet Stream Ag and Aviation
09.2023 - 06.2024
Waitstaff Manager
Tamarack Grill
07.2016 - 06.2023
Crowley County High School