ALEXANDRA MCCRAY
Parker
Summary
Highly motivated healthcare professional demonstrates ability to develop and implement successful plans of action to address individual needs. Possesses strong problem-solving skills to reduce barriers. Committed to helping individuals and families.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Aurora Mental Health & Recovery
02.2023 - Current
- Ensured documentation integrity through meticulous paperwork management, comprehensive spreadsheets, and detailed reporting to executive leadership, facilitating successful audits.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Managed over 500 patients while monitoring and evaluating care plans.
- Accurately and completely document per the Behavioral Health Association and Colorado Access guidelines
- Conducted assessments to determine individual needs and developed personalized care plan to address stated objectives.
- Enhanced patient outcomes by developing and implementing individualized behavioral health treatment plans.
- Mentored new care coordinators, sharing best practices and contributing to a cohesive workplace culture focused on professional growth.
Owner/Coach
Tree
06.2020 - 12.2022
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed day-to-day business operations.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Patient Care Coordinator
Rocky Mountain Fertility Center
11.2021 - 10.2022
- Provided detailed financial counseling to patients for non-insured procedures, fostering transparency.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Worked with patients to schedule tests and procedures.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
Lead Patient Coordinator
LifeStance Health
02.2021 - 06.2022
- Boosted team morale by leading regular staff meetings to address challenges, celebrate successes, and implement new strategies for improvement.
- Trained new Patient Care Coordinators to ensure consistent quality of service across the team.
- Increased staff productivity by coordinating schedules, delegating tasks, and monitoring performance metrics regularly.
- Managed high call volumes efficiently, triaging calls effectively and directing them to appropriate personnel as needed.
Practice Coordinator
Burn & Reconstructive Center, Swedish Medical Center
12.2019 - 01.2021
- Streamlined practice management through the development of effective policies and procedures, including scheduling surgeries and overseeing insurance verification and pre-certifications.
- Provided patient counseling on billing concerns, successfully addressing queries about EOBs, processing claim forms, and suggesting suitable payment options; additionally, executed fee coordination tasks, including ICD-10 and CPT coding.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
Patient Benefit Advocate
Change Healthcare, Denver Health Medical Center
10.2018 - 12.2019
- Conducted comprehensive interviews with patients in emergency and inpatient facilities to assess their insurance requirements and provide education on available coverage options related to various accident claims.
- Streamlined patients' understanding of the Coordination of Benefits (COB) process to assist with their medical bills, enhancing their ability to navigate complex insurance matters.
- Facilitated training for new team members, imparting knowledge of established policies and procedures and providing guidance on effective task management and role responsibilities.
Prior Authorizations Manager & PAR Specialist
Pediatric Home Care
08.2017 - 10.2018
- Maintained thorough knowledge of insurance plan requirements, facilitating accurate and timely completion of authorization forms.
- Verified eligibility and compliance with authorization requirements for service providers.
- Reached out to insurance carriers to obtain prior authorization for testing and procedures.
- Achieved high success rate in obtaining authorizations by effectively demonstrating medical necessity through comprehensive documentation and clear communication with insurance companies.
- Provided training to new staff members on the intricacies of various insurance plans and their specific prior authorization requirements.
Front Office Coordinator
Aspire Family Medicine
04.2015 - 08.2017
- Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
- Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
- Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
- Developed strong relationships with patients, providing empathetic support and assistance throughout their visit.
Education
Master of Science - Clinical Mental Health Counseling
Grand Canyon University
Phoenix, AZ05.2026
Bachelor of Science - Healthcare Administration & Management
Colorado State University - Global
Aurora, CO05.2018
Skills
- Critical Thinking Skills
- Attention to Detail
- Patient Relations
- Suicide Risk Assessment
- Clinical assessment
- Clinical Documentation
- Healthcare Navigation
- Care Coordination
Certification
- Qualified Medication Administration Person (QMAP)
- Mental Health First Aid
Timeline
Patient Care Coordinator
Aurora Mental Health & Recovery
02.2023 - Current
Patient Care Coordinator
Rocky Mountain Fertility Center
11.2021 - 10.2022
Lead Patient Coordinator
LifeStance Health
02.2021 - 06.2022
Owner/Coach
Tree
06.2020 - 12.2022
Practice Coordinator
Burn & Reconstructive Center, Swedish Medical Center
12.2019 - 01.2021
Patient Benefit Advocate
Change Healthcare, Denver Health Medical Center
10.2018 - 12.2019
Prior Authorizations Manager & PAR Specialist
Pediatric Home Care
08.2017 - 10.2018
Front Office Coordinator
Aspire Family Medicine
04.2015 - 08.2017
Master of Science - Clinical Mental Health Counseling
Grand Canyon University
Bachelor of Science - Healthcare Administration & Management
Colorado State University - Global
- Qualified Medication Administration Person (QMAP)
- Mental Health First Aid
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