Ayiana Tomrdle
Colorado Springs
Summary
Proactive Office Administrator at Liberty Construction with proven expertise in customer relationship management and appointment scheduling. Enhanced social media presence through strategic content creation, driving engagement. Recognized for exceptional problem resolution and attention to detail, ensuring efficient operations and client satisfaction. Proficient in CRM software, streamlining processes for improved productivity.
Overview
2026
2026
years of professional experience
Work History
Office Administrator
Liberty Construction
Colorado Springs
10.2024 - Current
- Responded to customer inquiries via phone, email, and in-person interactions.
- Performed clerical duties such as photocopying, faxing and scanning documents.
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
- Organized and maintained filing systems, including electronic databases and records.
- Scheduled appointments for prospective clients through phone calls and emails.
- Managed client databases using CRM tools for efficient appointment tracking.
- Used ongoing and previous project photos to create social media posts and increase our Google Portfolio.
- Coordinated with project managers and subcontractors to schedule any incoming work orders for gutters and painting.
- Pulled permits using the PPRBD website and cross-referencing owner information through the County Assessor page.
- Place any incoming roof material orders.
- Ensure all insurance liability, workers' compensation, and business licenses are current.
Representative
5 Rice Studio
Colorado Springs
01.2020 - Current
- Captured images of finished products for future social media content after order completion.
- Managed social media account, engaging followers and responding to inquiries.
- Matched invoices with received garments, notifying management of discrepancies.
- Handled incoming calls to assist customers with inquiries and provided accurate pricing.
- Created digital mockups of future orders using Adobe Photoshop.
- Corresponded with customers via email regarding invoices and modifications to orders.
Sales Representative/ Apparel Printer
Colorado Custom Screen Printing & Design
Colorado Springs
06.2023 - 07.2024
- Assisted clients in selecting materials for custom screen printing projects.
- Developed customer relationships that increased sales through effective communication.
- Generated new sales leads via cold calling and networking activities.
- Trained new staff on sales techniques and company policies to enhance operations.
- Answered inquiries from prospective customers about product features and services.
- Maintained equipment through routine cleaning and minor repairs to ensure functionality.
- Managed inventory of printing supplies to guarantee availability for production runs.
- Executed high-volume print orders under tight deadlines while meeting quality standards.
Member Experience Specialist
VASA Fitness
Colorado Springs
02.2022 - 05.2023
- Greeted and welcomed visitors in a professional and friendly manner.
- Managed multi-line phone system to direct calls efficiently.
- Resolved any customer complaints or issues in a timely fashion.
- Cleaned gym equipment multiple times throughout the shift.
- Assisted with opening and closing duties such as checking inventory levels or stocking supplies.
- Balanced cash register tills at the end of each shift according to company standards.
- Developed relationships with regular customers through friendly conversation and personalized service.
- Processed payments for memberships, classes, and merchandise accurately.
- Collaborated with fitness staff to promote programs and events to members.
Associate Pharmacy clerk
OptumRX
Houston
2022 - 2022
- Verified member data and eligibility within computer system.
- Contacted members to validate information, request payment details, and establish order priority.
- Coordinated with doctors' offices to confirm dates, request prescription refills, and obtain verbal authorizations.
- Utilized multiple applications and monitors for efficient data entry tasks.
Beauty Advisor
Ulta Beauty
Katy
2022 - 2022
- Acknowledged and greeted each guest promptly upon entry.
- Determined guest needs and provided knowledgeable answers regarding products and services.
- Recommended additional products based on guest selections and preferences.
- Informed guests about current promotions, events, and services available in-store.
- Handled sales, refunds, and exchanges courteously while ensuring accurate pricing and discounts.
Fundraiser/ Account Executive
BritCo
Houston
2022 - 2022
- Organized events across Houston to inform community about client causes.
- Mastered pitch techniques to engage and attract new donors.
- Trained and developed new fundraising representatives for optimal performance.
- Reviewed fundraising benchmarks and goals in daily strategy sessions.
- Expanded client donor base through targeted outreach efforts and weekly location sourcing to enhance marketing reach.
Print Technician
Colorado Custom Screen Printing & Design
Colorado Springs
01.2021 - 01.2022
- Tracked and reorganized inventory to optimize stock levels.
- Maintained cleanliness of printing areas, including screens and equipment.
- Collaborated with management and coworkers to ensure complete order fulfillment.
- Printed apparel for local businesses using screen printing and Direct to Garment methods.
- Communicated with customers regarding printing specifications and requirements.
Server
Bubbas33
Colorado Springs
01.2020 - 01.2021
- We are the meat and potatoes of the customers dining experience, making sure to attend to guests before, during, and after their meal.
- After greeting the guests in a timely manner following them being directed to the table, my responsibilities started with informing the guests of the daily special on both the drink and dining menu.
- I would accurately take their order making sure to take note of any dietary restriction or requests of the customer, recommending drinks or add ons that would enhance their dining experience.
- Once the order was sent through the POS system, I would make sure to engage with the guests maintaining a positive attitude and ensuring their needs were met be it drink refills, extra sauces, clearing clutter/ trash, etc.
- I would make sure they were enjoying their meal and take immediate action to correct any problems.
- Once the table was finished I would collect payment, prepare the itemized checks, and make sure to thank the guests for coming in. Side work was performed both during and after my shift to ensure a well maintained section and back of house.
Education
Highschool -
Widefield Highschool
Colorado Springs, CO05-2018
Some College (No Degree) -
Pikes Peak Community College
Colorado Springs, COSkills
- Data entry
- Customer relationship management
- Appointment scheduling
- Inventory management
- CRM software proficiency
- Effective communication
- Problem resolution
- Attention to detail
- Event planning coordination
- Scheduling
- Administrative support
- Social media marketing
References
- Michael Rice, Owner of 5Rice Studio, 719.424.9046
- Tony Gazzanna, Master Printer at Colorado Custom Screen Printing and Design, 719.352.4065
- Cleunna Tullock, Former Coworker and trainer at Bubbas33, 719.453.5917
Timeline
Office Administrator
Liberty Construction
10.2024 - Current
Sales Representative/ Apparel Printer
Colorado Custom Screen Printing & Design
06.2023 - 07.2024
Member Experience Specialist
VASA Fitness
02.2022 - 05.2023
Print Technician
Colorado Custom Screen Printing & Design
01.2021 - 01.2022
Representative
5 Rice Studio
01.2020 - Current
Server
Bubbas33
01.2020 - 01.2021
Associate Pharmacy clerk
OptumRX
2022 - 2022
Beauty Advisor
Ulta Beauty
2022 - 2022
Fundraiser/ Account Executive
BritCo
2022 - 2022
Highschool -
Widefield Highschool
Some College (No Degree) -
Pikes Peak Community College