Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

Awad Abara

Aurora,CO

Summary

Multilingual operations leader and aspiring IT/cloud professional with 10+ years of experience in transportation, dispatching, customer service, and CRM systems. Proven track record in business operations, technical support, and client relations. Certified in Google Cybersecurity and experienced with Salesforce, Microsoft Office Suite, and dispatch systems. Currently transitioning into IT support or cloud-based roles with strong transferable skills.

Overview

8
8
years of professional experience
2
2
Certifications
1
1
Language

Work History

Owner Operator & Dispatcher

Legacy Transport LLC
05.2022 - Current
  • Oversee transportation operations and schedule drivers for VIP clientele.
  • Manage dispatching, routing, compliance, and maintenance of vehicles.
  • Handle budgeting, financial planning, and customer retention strategies.
  • Expanded service areas through data-driven business development.

Truck Operator / Dispatcher

Sessina Express
01.2022 - 04.2022
  • Planned logistics routes and coordinated fleet scheduling.
  • Managed shipping documentation and real-time communication.
  • Ensured timely deliveries and transportation compliance.

Salesforce Apprentice / CRM Specialist

Bitwise Industries
06.2021 - 12.2021
  • Customized Salesforce CRM workflows and dashboards.
  • Implemented automation to improve process efficiency.
  • Trained users and maintained system data integrity.

Client Relations Specialist / Technical Auditor

Admiral Security
01.2018 - 01.2021
  • Performed quality audits to ensure contract and service compliance.
  • Supported software transition from VISION to TrackTik during 24/7 ops.
  • Provided high-level client support and issue resolution.

Education

Bachelor of Commerce - Accounting And Finance

Christ College - Bangalore University
Bangalore, India

Skills

  • Dispatch & Fleet Management

  • CRM Systems (Salesforce)

  • Microsoft Office Suite (Excel, Outlook, Word, PowerPoint)

  • IT & Network Fundamentals

  • Technical Troubleshooting & Support

  • Customer Service & Client Relations

  • Business & Financial Operations

  • Cybersecurity Awareness

Certification

Google Cybersecurity Certificate, 2023-01-01

Personal Information

  • Authorized to work in the U.S. for any employer

Timeline

Owner Operator & Dispatcher

Legacy Transport LLC
05.2022 - Current

Truck Operator / Dispatcher

Sessina Express
01.2022 - 04.2022

Salesforce Apprentice / CRM Specialist

Bitwise Industries
06.2021 - 12.2021

Client Relations Specialist / Technical Auditor

Admiral Security
01.2018 - 01.2021

Bachelor of Commerce - Accounting And Finance

Christ College - Bangalore University

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Awad Abara