Avery Wolff
Littleton
Summary
Experienced in customer relationship management to ensure high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Proven track record of effectively collaborating with team members to achieve sales objectives and maintain a positive store environment. Recipient of an academic achievement scholarship and experience working with special needs kids in high school.
Overview
3
3
years of professional experience
Work History
Baker
Crumbl Cookies
08.2024 - Current
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
Front Desk Receptionist
SPENGA
03.2024 - 01.2025
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Cleaned the workout equipment during and after sessions
- Sold memberships to new and current members
Sales Associate
Buckle
02.2023 - 08.2024
- Provided accurate information about products, prices and services.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Handled customer complaints in a professional manner.
- Processed transactions using a point-of-sale system.
- Maintained cleanliness of store environment including floors, windows, displays.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
Lifeguard
Pirates Cove Water Park
05.2022 - 09.2023
- Educated patrons about safe swimming practices through public announcements.
- Provided first aid care to injured patrons before paramedics arrived on scene.
- Performed emergency rescues when necessary.
- Monitored swimmers to ensure safety in the pool area.
- Performed regular cleaning and maintenance of pool equipment.
Education
High School Diploma -
Columbine High School
05-2024
Bachelor of Arts - Criminal Justice
Colorado Mesa Univeristy
Grand Junction05-2028
Skills
- Problem-solving skills
- Time Management
- Active listener
- Food safety and sanitation
- Attention to detail
- Cleanliness standards
- Telephone Etiquette
- Work Prioritization
- Scheduling
- Customer Service
- Team player
- Multitasking and organization
- Verbal and written communication
References
References available upon request.
Education and Training
other
Timeline
Baker
Crumbl Cookies
08.2024 - Current
Front Desk Receptionist
SPENGA
03.2024 - 01.2025
Sales Associate
Buckle
02.2023 - 08.2024
Lifeguard
Pirates Cove Water Park
05.2022 - 09.2023
High School Diploma -
Columbine High School
Bachelor of Arts - Criminal Justice
Colorado Mesa Univeristy
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