AVA SMOOT
Colorado Springs
Summary
Client Relationship professional with strong background in fostering client trust and delivering impactful solutions. Known for team collaboration, adaptability, and achieving results. Expertise in client communication, problem-solving, and relationship management. Reliable and flexible in meeting changing needs and expectations.
Overview
8
8
years of professional experience
Work History
Client Relationship Associate
US Bank National Association
Colorado Springs, CO
09.2022 - 03.2026
- Developed and maintained strong client relationships to enhance customer satisfaction and retention.
- Coordinated account management activities, ensuring timely resolution of client inquiries and issues.
- Analyzed client feedback to identify areas for service improvement and implement solutions.
- Collaborated with cross-functional teams to streamline processes and enhance service delivery efficiency.
- Utilized CRM systems to track client interactions and optimize engagement strategies effectively.
Contact Center Interactive Service Agent
Centra Credit Union
IN
08.2021 - 09.2022
- Delivered exceptional customer service by promptly addressing inquiries and resolving issues.
- Maintained account accuracy and ensured compliance with regulatory requirements for financial transactions.
- Assisted members in navigating digital banking platforms, enhancing user experience and satisfaction.
- Trained new staff on operational procedures and best practices to enhance team performance.
- Implemented strategies to streamline service processes, improving turnaround times for member requests.
Shift Supervisor
Starbucks Coffee Co.
IN
09.2018 - 08.2021
- Responsible for opening and closing the building according to expectations of the management team
- Maintain a safe and hazard-free working environment
- Responsible for cash handling, safe verification and daily deposits
- Supervise and evaluate employees; counsel; promote employee growth, efficiency, morale, and teamwork
- Train/mentor other food service workers
Education
High School Diploma -
Columbus East High School
IN06-2018
Skills
- Goal-oriented mindset
- Training and mentoring
- CRM software proficiency
- Teamwork and collaboration
- Problem-solving abilities
Timeline
Client Relationship Associate
US Bank National Association
09.2022 - 03.2026
Contact Center Interactive Service Agent
Centra Credit Union
08.2021 - 09.2022
Shift Supervisor
Starbucks Coffee Co.
09.2018 - 08.2021
High School Diploma -
Columbus East High School