Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ava McCraw

Denver

Summary

I am an adaptable professional with experience in customer service, behavioral therapy, and collections, and I am currently pursuing a B.S. in Cybersecurity at Colorado State University Global. My background has strengthened my skills in communication, problem-solving, and data management, and I thrive in fast-paced, team-oriented environments along with working individually. I’m eager to apply my diverse experience and education toward building a long-term career in cybersecurity.

Overview

6
6
years of professional experience

Work History

Collections Specialist

Firstsource Solutions
Colorado Springs, CO
07.2024 - 07.2025

Recovering overdue payments from customers and clients by communicating with them, creating payment plans, and resolving billing issues, while also managing accounts receivable, adhering to legal regulations, and utilizing software and strong communication skills to meet financial goals and maintain client relationships.

Registered Behavior Technician

Family Support Center
Colorado Springs, CO
03.2024 - 06.2024

Provided direct ABA therapy to children on the autism spectrum ages 2–17 under the supervision of a BCBA. I implemented individualized treatment plans to support communication, daily living, and social skills while addressing challenging behaviors using evidence-based strategies. I collected accurate data to track progress, collaborated with families and caregivers, and ensured a safe, supportive environment tailored to each child’s developmental needs.

Barista

Starbucks
Kaneohe, HI
04.2021 - 07.2023

Created handcrafted beverages, delivered exceptional customer service, and maintained a clean, organized store environment, all while working in a fast-paced environment.

Crew Member

Round Table Pizza
Kailua, HI
08.2019 - 04.2021

Provided excellent customer service by taking orders, preparing food, and ensuring accuracy and quality in every meal. My responsibilities included assisting with food preparation, maintaining a clean and safe work environment, operating kitchen equipment, handling transactions at the register, and supporting team members during busy shifts. I worked in a fast-paced environment where I developed strong multitasking, communication, and teamwork skills while delivering a positive dining experience for customers.

Education

Bachelor of Science - Cybersecurity | in Progress

Colorado State University Global
Denver, CO

Associate of Arts - Criminal Justice

Pikes Peak State College
Colorado Springs, CO
07.2025

High School Diploma -

Henry J Kaiser High School
Honolulu
05.2021

Skills

  • Credit and collections
  • Teamwork orientation
  • Account review
  • Relationship building
  • Payment posting
  • Outbound calling
  • Strong negotiation skills
  • Customer Service
  • Data Collection
  • Team Coordination

Timeline

Collections Specialist

Firstsource Solutions
07.2024 - 07.2025

Registered Behavior Technician

Family Support Center
03.2024 - 06.2024

Barista

Starbucks
04.2021 - 07.2023

Crew Member

Round Table Pizza
08.2019 - 04.2021

Bachelor of Science - Cybersecurity | in Progress

Colorado State University Global

Associate of Arts - Criminal Justice

Pikes Peak State College

High School Diploma -

Henry J Kaiser High School
Ava McCraw