Ava Harper
Eagle
Summary
Aspiration to develop and apply skills effectively, fostering alignment with organizational goals
Overview
2
2
years of professional experience
Work History
IT - Inventory Management
Plumbing Systems Inc.
Gypsum
12.2024 - Current
- Completed daily responsibilities with accuracy and efficiency.
- Adhered to company protocols for ordering equipment for existing and incoming employees.
- Documented device details, including serial and IMEI numbers, upon receipt.
- Configured devices by assigning phone numbers and email accounts for users.
- Monitored inventory records to ensure accurate tracking of stock levels.
- Facilitated communication between technicians and IT to resolve technical issues.
- Provided knowledgeable service that promoted high customer satisfaction.
- Collaborated with diverse coworkers to achieve service goals and address product issues.
Fleet Management
Plumbing Systems Inc.
Gypsum
12.2024 - Current
- Minimized downtime by scheduling timely maintenance and repairs.
- Managed registration and licensing of new vehicles to ensure compliance with regulatory requirements.
- Regularly communicated updates to internal staff regarding business operation changes.
- Overseen the renewal process for community access stickers.
AR, Customer Service Rep (CSR) & Admin Assist
Plumbing Systems Inc.
Gypsum
01.2024 - 12.2024
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Handled high-volume call traffic while consistently meeting quality service standards.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Maintained professionalism under pressure, effectively diffusing tense situations.
- Cultivated strong customer relationships, promoting repeat business opportunities.
- Executed administrative tasks, including filing paperwork and updating databases.
- Coordinated with internal departments to streamline collections processes.
- Communicated with clients to address billing disputes and discrepancies.
- Documented collection activities and maintained up-to-date records in the system.
Dance Teacher
Vail Valley Academy of Dance.
Eagle
01.2024 - 07.2024
- Instructed students ages 3–12 in ballet, contemporary, jazz, and tap dance styles.
- Created age-appropriate lesson plans focusing on technique, creativity, and performance quality.
- Simplified complex concepts for younger students using varied instructional approaches.
- Guided older students in developing creative flow and articulating artistic vision.
Education
Highschool Diploma -
EagleValley Highschool
Gypsum, ColoradoSkills
- Effective communication
- Customer service
- Problem solving
- Patience and perseverance
- Attention to detail
Languages
English
Certified Classes
Excel - Beginner & Intermediate - Developed proficiency in creating, formatting, and managing detailed spreadsheets; analyzing data; and applying formulas and functions for accurate calculations.
Timeline
IT - Inventory Management
Plumbing Systems Inc.
12.2024 - Current
Fleet Management
Plumbing Systems Inc.
12.2024 - Current
AR, Customer Service Rep (CSR) & Admin Assist
Plumbing Systems Inc.
01.2024 - 12.2024
Dance Teacher
Vail Valley Academy of Dance.
01.2024 - 07.2024
Highschool Diploma -
EagleValley Highschool