Summary
Overview
Work History
Education
Skills
Timeline
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Ava Cortese

Pueblo

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Guest Advocate

Target
08.2024 - Current
  • Responded to customer requests for products, services, and company information.
  • Managed timely and effective replacement of damaged or missing products.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Responded proactively and positively to rapid change.
  • Promptly responded to inquiries and requests from prospective customers.
  • Cross-trained and backed up other areas.
  • Delivered prompt service to prioritize customer needs.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Certified Scale Technician & Assistant Dispatcher

C&C Disposal
03.2020 - 08.2024
  • Responded to customer requests for products, services, and company information.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Responded proactively and positively to rapid change.
  • Trained new personnel regarding company operations, policies and services.
  • Directed dispatching, routing, and tracking of fleet vehicles.
  • Dispatched orders to drivers for efficiency.
  • Operated weigh scales and issued tickets when necessary.
  • Greeted customers and provided excellent service to internal and external clients.

Education

High School Diploma -

Pueblo County High School
Pueblo, Colorado
05.2025

MBA - Business Administration/Management

Grand Canyon University
Phoenix, AZ
05-2029

Skills

  • Customer Relations
  • Schedule Management
  • Customer Relationship Management
  • Customer Service and Communication Skills

Timeline

Guest Advocate

Target
08.2024 - Current

Certified Scale Technician & Assistant Dispatcher

C&C Disposal
03.2020 - 08.2024

High School Diploma -

Pueblo County High School

MBA - Business Administration/Management

Grand Canyon University

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Ava Cortese