Open To Work
Autumn Sorrells
Wellington
Summary
Driven professional with strong customer service and time management skills. Excels in fast-paced environments, delivering positive experiences while managing multiple tasks efficiently. Adaptable to changing circumstances and thrives under pressure, consistently achieving high-quality results.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Revive Massage
Self employed
Durango
07.2016 - Current
- Assessed client needs and created personalized treatment plans.
- Performed myofascial release techniques to relieve injuries, trauma, and stress in clients.
- Educated clients on self-care practices and wellness strategies.
- Educated clients on proper body mechanics, posture awareness, self-care strategies and stress management techniques.
- Compiled clients' medical histories and conditions to identify contraindications and tailor treatments effectively.
- Communicated effectively with clients regarding their current condition as well as any changes observed during the course of treatment.
- Ensured compliance with health and safety regulations in all treatments.
- Coordinated appointment scheduling and maintained client records to support seamless service delivery.
- Attended continuing education courses related to massage therapy in order to stay up-to-date on best practices in the field.
Server
Hermosa Creek Grill
Durango
05.2024 - 10.2025
- Delivered exceptional customer service in high-pressure dining environment to enhance guest experience.
- Provided excellent customer service to ensure satisfaction.
- Provided exceptional service to high volume of daily customers.
- Efficiently took and processed food and drink orders, ensuring accuracy and timeliness.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Resolved customer complaints with professionalism and courtesy.
- Handled cash transactions and processed payments accurately.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Welcomed customers, addressed inquiries, and recommended menu specials to boost sales.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Ensured food met quality standards before delivery to enhance customer satisfaction.
- Followed health safety guidelines when preparing and serving food products.
- Ensured compliance with health and safety regulations throughout service.
- Assisted in training new servers on restaurant procedures.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Lead Bartender
Paradise Pizza
Durango
12.2024 - 03.2025
- Led bar operations during peak hours to ensure smooth service.
- Developed unique drink recipes that enhanced customer satisfaction and encouraged repeat visits.
- Ensured compliance with health and safety regulations in beverage preparation.
- Resolved customer complaints promptly to maintain satisfaction.
- Maintained cleanliness and organization of the bar area consistently.
- Fostered a welcoming atmosphere that encouraged patron engagement and social interaction.
- Managed closing procedures such as counting money, balancing tills and reconciling receipts at end of shift.
- Ensured compliance with all federal, state, local regulations and safety standards for alcoholic beverages.
- Provided exceptional customer service by greeting and serving guests in a friendly, positive manner.
- Stocked bar with beer, wine, liquor and related supplies.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Prepared mixed drinks according to standard recipes.
- Performed cashier duties such as accepting payments from customers and making change accurately.
- Inspected all equipment used in the bar area for proper operation prior to each shift.
- Recommended food and drinks to patrons based on preference, pairings, and special promotions.
- Advertised, marketed and recommended drink options to guests.
- Boosted average ticket amounts by effectively upselling premium drink options to customers.
- Verified the age of customers purchasing alcoholic beverages.
- Monitored patron alcohol consumption to encourage safety.
- Coordinated with kitchen staff to ensure timely delivery of food orders when requested by guests.
- Maintained a safe working environment by following all safety protocols.
- Balanced daily registers and generated sales reports for management.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Collected and organized daily till totals and tips.
- Effectively multitasked within fast-paced environment.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Managed accurate bar tabs and processed cash and credit card transactions.
Education
Associate of Applied Science - Massage Therapy
Arizona School of Massage Therapy
Phoenix, AZ08-2013
Skills
- Health regulations compliance
- Time management
- Food safety standards
- Communication skills
- Problem resolution
- Team collaboration
- First Aid/CPR
- Cash handling
Certification
- Tips 360 Alcohol and Server training Cert # 00003535150944
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeGig WorkContract WorkLocation Preference
On-SiteSalary Range
$15/hr - $1000/hrTimeline
Lead Bartender
Paradise Pizza
12.2024 - 03.2025
Server
Hermosa Creek Grill
05.2024 - 10.2025
Revive Massage
Self employed
07.2016 - Current
Associate of Applied Science - Massage Therapy
Arizona School of Massage Therapy