Summary
Overview
Work History
Education
Skills
Certification
Work Preference
Timeline
Generic
Open To Work

Autumn Sorrells

Wellington

Summary

Driven professional with strong customer service and time management skills. Excels in fast-paced environments, delivering positive experiences while managing multiple tasks efficiently. Adaptable to changing circumstances and thrives under pressure, consistently achieving high-quality results.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Revive Massage

Self employed
Durango
07.2016 - Current
  • Assessed client needs and created personalized treatment plans.
  • Performed myofascial release techniques to relieve injuries, trauma, and stress in clients.
  • Educated clients on self-care practices and wellness strategies.
  • Educated clients on proper body mechanics, posture awareness, self-care strategies and stress management techniques.
  • Compiled clients' medical histories and conditions to identify contraindications and tailor treatments effectively.
  • Communicated effectively with clients regarding their current condition as well as any changes observed during the course of treatment.
  • Ensured compliance with health and safety regulations in all treatments.
  • Coordinated appointment scheduling and maintained client records to support seamless service delivery.
  • Attended continuing education courses related to massage therapy in order to stay up-to-date on best practices in the field.

Server

Hermosa Creek Grill
Durango
05.2024 - 10.2025
  • Delivered exceptional customer service in high-pressure dining environment to enhance guest experience.
  • Provided excellent customer service to ensure satisfaction.
  • Provided exceptional service to high volume of daily customers.
  • Efficiently took and processed food and drink orders, ensuring accuracy and timeliness.
  • Took orders from customers accurately and in a timely manner.
  • Delivered food orders promptly and courteously.
  • Collaborated with kitchen staff to ensure timely meal delivery.
  • Resolved customer complaints with professionalism and courtesy.
  • Handled cash transactions and processed payments accurately.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Welcomed customers, addressed inquiries, and recommended menu specials to boost sales.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Ensured food met quality standards before delivery to enhance customer satisfaction.
  • Followed health safety guidelines when preparing and serving food products.
  • Ensured compliance with health and safety regulations throughout service.
  • Assisted in training new servers on restaurant procedures.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.

Lead Bartender

Paradise Pizza
Durango
12.2024 - 03.2025
  • Led bar operations during peak hours to ensure smooth service.
  • Developed unique drink recipes that enhanced customer satisfaction and encouraged repeat visits.
  • Ensured compliance with health and safety regulations in beverage preparation.
  • Resolved customer complaints promptly to maintain satisfaction.
  • Maintained cleanliness and organization of the bar area consistently.
  • Fostered a welcoming atmosphere that encouraged patron engagement and social interaction.
  • Managed closing procedures such as counting money, balancing tills and reconciling receipts at end of shift.
  • Ensured compliance with all federal, state, local regulations and safety standards for alcoholic beverages.
  • Provided exceptional customer service by greeting and serving guests in a friendly, positive manner.
  • Stocked bar with beer, wine, liquor and related supplies.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Prepared mixed drinks according to standard recipes.
  • Performed cashier duties such as accepting payments from customers and making change accurately.
  • Inspected all equipment used in the bar area for proper operation prior to each shift.
  • Recommended food and drinks to patrons based on preference, pairings, and special promotions.
  • Advertised, marketed and recommended drink options to guests.
  • Boosted average ticket amounts by effectively upselling premium drink options to customers.
  • Verified the age of customers purchasing alcoholic beverages.
  • Monitored patron alcohol consumption to encourage safety.
  • Coordinated with kitchen staff to ensure timely delivery of food orders when requested by guests.
  • Maintained a safe working environment by following all safety protocols.
  • Balanced daily registers and generated sales reports for management.
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
  • Collected and organized daily till totals and tips.
  • Effectively multitasked within fast-paced environment.
  • Remained calm and poised during busy periods, promoting great customer service to guests.
  • Managed accurate bar tabs and processed cash and credit card transactions.

Education

Associate of Applied Science - Massage Therapy

Arizona School of Massage Therapy
Phoenix, AZ
08-2013

Skills

  • Health regulations compliance
  • Time management
  • Food safety standards
  • Communication skills
  • Problem resolution
  • Team collaboration
  • First Aid/CPR
  • Cash handling

Certification

  • Tips 360 Alcohol and Server training Cert # 00003535150944

Work Preference

Job Search Status

Open to work

Work Type

Full TimePart TimeGig WorkContract Work

Location Preference

On-Site

Salary Range

$15/hr - $1000/hr

Timeline

Lead Bartender

Paradise Pizza
12.2024 - 03.2025

Server

Hermosa Creek Grill
05.2024 - 10.2025

Revive Massage

Self employed
07.2016 - Current

Associate of Applied Science - Massage Therapy

Arizona School of Massage Therapy
Autumn Sorrells