Summary
Overview
Work History
Education
Skills
References
Personal Information
Timeline
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Autumn R Claytor

Cortez

Summary

Dynamic professional focused on outstanding customer service and revenue enhancement. Thrives in high-pressure situations with a quick learning ability and effective resource coordination. Demonstrated success in sales, supported by extraordinary organizational and strategic planning capabilities. Strong communication and interpersonal skills foster effective collaboration and client relationships.

Overview

6
6
years of professional experience

Work History

Site Lead

Champion Xpress
Durango
02.2025 - Current
  • Created daily reports detailing progress of tasks and activities at the site.
  • Analyzed data from operations reports to identify areas of improvement
  • Conducted weekly safety inspections to identify potential hazards.
  • Performed administrative duties such as preparing monthly payrolls and managing personnel records.
  • Ensured that all equipment was properly maintained according to manufacturer specifications.
  • Resolved issues between employees as needed.
  • Identified customer service problems or complaints within the organization and developed solutions accordingly.
  • Complied with safety procedures and monitored team members for adherence to safety protocols on job sites.
  • Managed daily site operations ensuring project milestones were met within designated timelines.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Conducted regular meetings with senior management team to review progress against established objectives.
  • Trained employees on duties, policies and procedures.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Administered employee discipline through verbal and written warnings.
  • Created schedules and monitored payroll to remain within budget.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Delegated work to staff, setting priorities and goals.

Front of House Supervisor

Pharmacann LLC
10.2022 - 02.2025
  • Cultivate superior customer experience standards, promoting a customer-centric culture and exceptional customer engagement through targeted sales training and in-depth product knowledge
  • Orchestrate premier customer service initiative aimed at increasing repeat business via effective local community engagement and customer data acquisition
  • Partner with managers and supervisors to exceed maximum sales volume.
  • Review and verify cash procedures in relation to preparing deposits and performing daily cash reconciliation.
  • Oversee check-in/camera assigned team to guarantee compliance with acceptable standards for overall safety and store upkeep.
  • Communicate, work closely, and successfully collaborate with management to achieve the organization's goals.
  • Facilitate implementation of operational procedures, standards, and policies for retail staff.
  • Ensure staff within all divisions of responsibility have a thorough understanding of corporate processes, SOPs, and assist with providing education in areas that need to be addressed.
  • Coach employees on customer experience expectations and hospitality standards with relevant tools.
  • Ensure consistent training and development.
  • Inspire through example and guide team members in enhancing performance.
  • Engage with managers concerning employee underperformance and adherence to company policies.

Customer Service Representative, Secretary

Western Group Inc.
Cortez
06.2022 - 10.2022
  • Retrieve mail daily from the post office.
  • Categorize and archive sensitive documents from all agents each day
  • Monitor and evaluate all carrier websites daily for cancellations and additional critical information
  • Evaluate and organize business email for items needing attention from an agent or distinct filing
  • Alert and notify clients of critical issues such as pending cancellations, payments returning to financial entities resulting in policy lapses, mortgage company payments not successfully recorded.
  • Facilitate communication with insurance companies for clients to negotiate pay period extensions and partial payments.
  • Mail functions involve sorting, billing statements, commission statements, reinstatement notices, cancellation notices, audit reports, etc.
  • Support payment processing and documentation, delivering certificates and proof of insurance when needed.
  • Systematically organize weekly individual cash payments and confirm alignment with logged data in system
  • Document any discrepancies.
  • Facilitate communication by handling calls promptly and ensuring proper logging of each interaction under correct task categories
  • Receive and log communication logs from insurance agencies.
  • Update all policies as they renew.
  • Validate proper execution of all tasks received from an agent, such as implementing new company policies and updating existing ones
  • Thoroughly maintain cleanliness of entire office jointly with team member on a weekly basis.

Cashier, Sales Representative, Team Lead

Fb Organics LLC
Cortez
05.2019 - 05.2022
  • Engaged customers within designated timeframe, ensuring a calm atmosphere and personalized experience
  • Aid customers in finding any and all items.
  • Curate a supplement regimen designed to aid any ailments.
  • Facilitate resolution of minor conflicts in team dynamics and customer interactions
  • Maintain proper physical and electronic inventory.
  • Carefully monitor fluctuations of product lines to accommodate sales from order to order on particular brands.
  • Administered financial tasks such as guaranteeing proper change in till and evaluating previous sales figures for timely deposits
  • Ensure a clean area for food preparations.
  • Reason for leaving: Opportunity to expand knowledge and experience.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Conducted price checks for special orders or discounts as requested by customers.

Education

High school diploma -

Montezuma Cortez High School
Cortez, CO
01.2016

Skills

  • Payroll administration
  • Equipment maintenance
  • Quality control
  • Customer service
  • Employee training
  • Time management

References

  • Nanabah Sam, (970)529-6692
  • Erick Holm, (719)271-3852
  • Chris Rhodes, (970)560-6241
  • Skylar Kelly, (970)623-0232
  • Michael Canzona, (970)759-1816

Personal Information

Date of Birth: 08/29/96

Timeline

Site Lead

Champion Xpress
02.2025 - Current

Front of House Supervisor

Pharmacann LLC
10.2022 - 02.2025

Customer Service Representative, Secretary

Western Group Inc.
06.2022 - 10.2022

Cashier, Sales Representative, Team Lead

Fb Organics LLC
05.2019 - 05.2022

High school diploma -

Montezuma Cortez High School

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Autumn R Claytor