Autumn Miller
Colorado Springs
Summary
Versatile and results-driven professional with a proven track record at Amazon and other leading organizations. Excelled in roles requiring budget management and fostering professional relationships. Demonstrated expertise in regulatory compliance and referral wait list management. Skilled in training teams and enhancing operational efficiencies, contributing to significant improvements in customer service and internal processes.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Acentra Health
04.2025 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Customer Service Representative
NTech Solutions
12.2024 - 04.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Warehouse Associate
Amazon
09.2024 - 12.2024
- Assembled customer orders from stock ensuring that the correct number and types of products were picked accurately.
- Ensured compliance with established safety procedures when operating machinery or performing physical tasks within the warehouse environment.
- Handled hazardous materials safely following prescribed regulations.
- Fostered positive working relationships with internal staff members while providing superior customer service.
Senior Provider Referral Coordinator
Included Health
01.2021 - 12.2023
- Assisted in the development of referral processes and procedures.
- Conducted outreach to community providers for referrals and resources.
- Coordinated with external agencies to ensure timely processing of referrals.
- Participated in regular meetings to discuss referral strategies, network expansion, and program performance metrics.
- Collaborated with internal departments to ensure smooth transitions for referred patients.
- Performed data entry related to referrals into electronic health record systems.
- Assisted in training new employees on the organization's policies for making referrals.
- Updated existing policies as necessary based on changes in regulations or standards of care.
PR Executive
North End Dental
10.2020 - 12.2020
- Developed and implemented effective PR campaigns to drive brand awareness.
- Created and maintained media relations to ensure positive coverage of the company's products and services.
- Managed social media accounts, including Twitter, Facebook, LinkedIn, Instagram, YouTube channels.
- Collaborated closely with advertising agencies to create integrated marketing strategies that achieved desired results within budget constraints.
- Analyzed customer feedback data collected from surveys and polls to understand consumer sentiment towards the company's products and services.
- Negotiated partnerships with external organizations that provided mutual benefits for both parties involved.
Business Office Manager
New Dawn Memory Care
12.2017 - 10.2020
- Managed office budget and ensured accurate financial records were kept.
- Trained, supervised and evaluated staff performance.
- Maintained employee records, including payroll, vacation time and benefits information.
- Organized filing systems for easy retrieval of documents.
- Processed invoices, purchase orders and other related paperwork required for business operations.
- Implemented policies and procedures to ensure compliance with local regulations.
Education
High School Diploma -
Florence High School
Florence, CO05.2008
Skills
- Multi-line phone proficiency
- Professionalism
- Electronic patient charts
- Referral wait list management
- Medical scheduling
- Medical terminology knowledge
- Referring physician communication
- Train employees
- Budget Management
- Regulatory Compliance
- Inventory and restocking
- Notetaking and documentation
- Customer service
- Active listening
- Critical thinking
- Call center experience
Timeline
Customer Service Representative
Acentra Health
04.2025 - Current
Customer Service Representative
NTech Solutions
12.2024 - 04.2025
Warehouse Associate
Amazon
09.2024 - 12.2024
Senior Provider Referral Coordinator
Included Health
01.2021 - 12.2023
PR Executive
North End Dental
10.2020 - 12.2020
Business Office Manager
New Dawn Memory Care
12.2017 - 10.2020
High School Diploma -
Florence High School
Similar Profiles
Courtney DerricksonCourtney Derrickson
Customer Service Representative at Acentra HealthCustomer Service Representative at Acentra Health
Brianna XayavongBrianna Xayavong
Mailroom Clerk at Acentra HealthMailroom Clerk at Acentra Health
CAROLINE MASSEYCAROLINE MASSEY
Program Director at Acentra HealthProgram Director at Acentra Health
Christopher JonesChristopher Jones
Lead Mover at Arrow Moving and StorageLead Mover at Arrow Moving and Storage
Madison MaggardMadison Maggard
Veterinary Assistant at Banfield Animal HospitalVeterinary Assistant at Banfield Animal Hospital