Austin Rouse
Denver
Summary
Branch manager candidate with proven success in optimizing rental operations and driving significant business growth. Implemented workflow improvements that enhanced customer satisfaction and minimized operational delays. Expertise in leveraging industry knowledge and leadership skills to develop high-performing teams and consistently exceed business objectives.
Overview
11
11
years of professional experience
Work History
Shop Coordinator
Wagner Rents
01.2024 - Current
- Contributed to rental warranty recovery project, developing PDI work order prototypes and inspections.
- Executed purchasing operations using Coda, Corcentric and securing approvals for quotes.
- Communicated safety improvement opportunities across departments to enhance awareness.
- Prioritized workflows related to new fleet rentals and sales activities.
- Supported new Rental Coordinators in basic sales and operational strategies.
- Trained new Shop Coordinators on core responsibilities to drive business growth.
- Identified cost-effective repair options to minimize rental maintenance expenses.
Shop Lead
Wagner Rents
01.2023 - 01.2024
- Streamlined rental sales and customer repair workflows to optimize operations.
- Trained technicians on equipment operation and safety protocols to enhance readiness.
- Promoted safety culture through targeted training initiatives to improve workplace conditions.
- Achieved time-to-ready goals by implementing effective scheduling and resource management.
- Maintained clear communication with rental counter sales team and customers to ensure satisfaction.
Mechanic Field Service
Wagner Rents
01.2018 - 01.2023
- Coordinated operations as interim field service dispatcher, streamlining workflow and reducing delays.
- Managed billing and invoicing for work orders, ensuring accurate invoicing.
- Communicated with customers on scheduling and repair status, increasing transparency and satisfaction.
- Informed sales team about competitive presence at job sites to strategize effectively.
- Collaborated with technical services department and engineering group to resolve issues, minimizing downtime.
Shop Mechanic
Wagner Rents
01.2017 - 01.2018
- Repaired rental and customer machines with CAT resources, ensuring operational readiness.
- Utilized SIS, SIMSI, web price list, and dealer website for precise repair assessments.
- Leveraged VisionLink, ET, ERT, and DBS tools to streamline service delivery processes.
Apprentice Mechanic
Wagner Rents
01.2015 - 01.2017
- Earned associate degree, demonstrating commitment to professional development and skill enhancement.
- Completed multiple WTI courses to deepen industry knowledge and stay current with best practices.
- Developed expertise in new and used BCP and CCE products to improve product knowledge and support customer inquiries.
Education
Completion of Mountain West District Flagship Program -
Caterpillar
08-2025
Associate of applied diesel science -
community college of aurora
07-2016
Skills
- Rental Experience
- BCP and Allied Product knowledge
- Workflow optimization
- Safety training
- Leader
- Team building
- Problem Solver
- Driven
- Self-Motivated
- Quick learner
- Responsive
Timeline
Shop Coordinator
Wagner Rents
01.2024 - Current
Shop Lead
Wagner Rents
01.2023 - 01.2024
Mechanic Field Service
Wagner Rents
01.2018 - 01.2023
Shop Mechanic
Wagner Rents
01.2017 - 01.2018
Apprentice Mechanic
Wagner Rents
01.2015 - 01.2017
Completion of Mountain West District Flagship Program -
Caterpillar
Associate of applied diesel science -
community college of aurora