Austin Pipkins
Denver
Summary
Dynamic and adaptable IT professional with extensive experience in field technology, diagnostics, and enterprise support. Certified in CompTIA ITF+, CompTIA A+, CompTIA Network+, Microsoft, Apple, and Samsung repair, reflecting a commitment to continuous learning and excellence. Proven track record of delivering high-quality service while achieving sales metrics, resolving complex hardware and software issues, and effectively managing teams in high-pressure environments. Strong problem-solving abilities, a customer-centric approach, and leadership skills developed through diverse experiences in technology and hospitality management.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Digital Field IT Technician
Honorbuilt
New Orleans, LA
01.2024 - Current
- Installed, maintained, and troubleshot POS systems server maintenance, routers, and network devices at commercial restaurant sites.
- Delivered remote and onsite IT support for hardware/software issues, reducing system downtime.
- Collaborated with internal tech teams to execute updates and ensure data integrity.
- Supported troubleshooting of hardware and software issues to ensure optimal system performance.
- Configured and maintained network systems, enhancing connectivity across organizational departments.
- Conducted regular system audits to identify vulnerabilities and implement necessary security measures.
- Provided technical support for end-users, resolving inquiries efficiently and improving user satisfaction.
- Collaborated with cross-functional teams to streamline IT operations and enhance service delivery processes.
- Mentored junior technicians in best practices for equipment maintenance and problem resolution strategies.
- Led initiatives to upgrade legacy systems, ensuring alignment with current technology standards and practices.
- Developed training materials for staff on new software applications, promoting effective usage across the organization.
- Improved communication between IT department and end-users through clear explanations of complex technical concepts in easily understood terms when providing support or instruction.
- Investigated and corrected problems with printers, copiers and other peripheral devices.
- Installed and configured hardware and software for optimal system performance.
- Diagnosed and resolved network connectivity issues to maintain operational continuity.
- Provided comprehensive technical support for hardware and software issues, enhancing user experience.
- Diagnosed network connectivity problems, implementing solutions to restore service promptly.
- Collaborated with cross-functional teams to streamline IT processes and improve service delivery.
Geek Squad Manager / Technology Solutions Lead
Best Buy
New Orleans, LA
01.2020 - 01.2023
- Managed a team of technicians providing diagnostics and repair services across PC, Apple, and Samsung devices.
- Supervised operations of the Autotech Bay and service desk, ensuring efficiency, security, and performance.
- Trained staff in hardware diagnostics, Windows installations, and software support.
- Resolved escalated client issues and led recruitment and performance coaching efforts.
- Led team in executing operational strategies to enhance customer service experience.
- Developed training programs to elevate staff performance and improve sales techniques.
- Mentored department managers on best practices for employee engagement and retention strategies.
- Managed team training programs, fostering skill development and enhancing staff productivity.
- Diagnosed and troubleshot various electronic devices, improving customer satisfaction through effective solutions.
- Managed ticketing system to track customer requests and ensure timely follow-up on issues.
- Employed remote support tools effectively for efficient troubleshooting of offsite issues.
- Collaborated with cross-functional teams to develop and implement IT solutions.
After-Sales Service & Repair Technician
Ottobock
Salt Lake City, UT
01.2018 - 01.2020
- Repaired and calibrated medical devices, including prosthetic systems using diagnostic tools and protocols.
- Provided tech support and repair guidance to clients remotely and onsite.
- Maintained clean, safe work environments and promoted compliance with technical standards.
Executive Chef
Joël’s Catering and Events
New Orleans, LA
01.2023 - 01.2024
- Led kitchen operations for large-scale events, developed seasonal menus, and ensured compliance with safety standards.
- Hired and trained culinary staff, managed inventory and vendor relations.
Executive Chef
Deer Valley Ski Resort
Park City, UT
01.2017 - 01.2018
- Oversaw culinary operations for 10 diverse restaurant concepts across the resort.
- Directed hiring, training, menu creation, and service for fine dining, fast casual, and concessions.
Private Events Chef (Freelance)
Self Employed Services
New Orleans, LA
02.2020 - Current
- Designed and executed premium, customized dining experiences for VIP clients.
- Managed sourcing, logistics, and all phases of service without direct supervision.
- Developed and executed innovative menus to enhance customer satisfaction and dining experience.
- Supervised kitchen staff, ensuring adherence to safety and hygiene standards during food preparation.
Co-Chef De Cuisine / Co-Founder
Cured
San Antonio, TX
01.2013 - 01.2017
- Co-founded and launched the restaurant from concept through execution.
- Developed menus, built kitchen systems, managed staff, and maintained vendor partnerships.
Sous Chef
Per Se
New York, NY
01.2012 - 01.2013
- Managed a 15-person kitchen brigade, executed precise plating and daily operations in a high-stakes environment.
Chef de Partie
The French Laundry
Yountville, CA
01.2011 - 01.2012
- Specialized in butchery and sauce development for an elite tasting menu program.
Culinary Externship
The Culinary Institute of America
Europe
01.2009 - 01.2011
- Apprenticed under world-renowned chefs including Guy Savoy and José Andrés.
- Developed classical technique and gained international kitchen experience in Spain and France.
Education
A.A. - Hospitality Management
Delgado College
New Orleans, LA01.2009
Culinary Degree - undefined
Ritz-Escoffier Culinary School
Paris, France01.2010
Skills
- Desktop and laptop repair
- Basic Linux knowledge and imaging setup
- Router setup and IP management
- Technical support tools
- Soft Skills: Team leadership, client support, training, cross-functional communication
Certification
Technical Certifications:, CompTIA ITF+, CompTIA A+, CompTIA Net+, Microsoft Certified: PC Repair, Data Center Management, Office Suite, Apple Repair & Diagnostic Certified, Samsung Repair & Diagnostic Certified
Timeline
Digital Field IT Technician
Honorbuilt
01.2024 - Current
Executive Chef
Joël’s Catering and Events
01.2023 - 01.2024
Private Events Chef (Freelance)
Self Employed Services
02.2020 - Current
Geek Squad Manager / Technology Solutions Lead
Best Buy
01.2020 - 01.2023
After-Sales Service & Repair Technician
Ottobock
01.2018 - 01.2020
Executive Chef
Deer Valley Ski Resort
01.2017 - 01.2018
Co-Chef De Cuisine / Co-Founder
Cured
01.2013 - 01.2017
Sous Chef
Per Se
01.2012 - 01.2013
Chef de Partie
The French Laundry
01.2011 - 01.2012
Culinary Externship
The Culinary Institute of America
01.2009 - 01.2011
Culinary Degree - undefined
Ritz-Escoffier Culinary School
A.A. - Hospitality Management
Delgado College
ADDITIONAL QUALIFICATIONS
- Deep national network of chefs, vendors, and tech professionals
- Expertise in managing high-performance teams and fast-paced operations
- Strong adaptability; career experience spans IT, healthcare tech, and hospitality