Austin Metzger
Carbondale
Summary
Dynamic professional with a strong work ethic and integrity, experienced as a Regional Manager at Earthbar. Proven track record in enhancing team performance and customer satisfaction through effective coaching and proactive communication. Skilled in customer service excellence and operational efficiency, driving growth initiatives and fostering a culture of continuous improvement.
Overview
15
15
years of professional experience
Work History
Cashier
PLOSKYS
03.2024 - 03.2025
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Regional Manager
Earthbar
12.2009 - 08.2016
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
Education
No Degree - Business Administration
Los Angeles Community College
Los Angeles, CASkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Team collaboration
- Customer service excellence
Timeline
Cashier
PLOSKYS
03.2024 - 03.2025
Regional Manager
Earthbar
12.2009 - 08.2016
No Degree - Business Administration
Los Angeles Community College
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