Austin Leigh
Arvada
Summary
Motivated and dedicated professional with experience in customer service and equipment maintenance. Adept at troubleshooting, problem resolution, and providing efficient solutions to meet customer needs. Strong ability to manage time effectively while maintaining a focus on quality and operational efficiency. Proven track record of enhancing customer satisfaction through exceptional communication and technical support. Skilled in collaborating with cross functional teams to streamline operations and ensure smooth workflow. Passionate about continually improving processes and delivering results in fast paced environments.
Overview
9
9
years of professional experience
3
3
Certifications
Work History
Zamboni Driver
Apex Center
Arvada
09.2025 - Current
- Conduct regular safety checks on equipment to ensure proper functionality.
- Respond promptly to any issues or concerns regarding ice conditions.
- Participate in training sessions to enhance operational skills and knowledge.
- Record details of each shift in logbook, noting any changes made or problems encountered during operations.
- Utilized scheduling software to optimize time management and task allocation.
- Analyzed scheduling conflicts and proposed solutions to improve operations.
UH-60 Blackhawk mechanic
US Army
Aurora
03.2019 - 03.2025
- Currently, I hold over 2,500 maintenance hours.
- Was the supervisor of my unit's aviation ground support equipment valued at 2.8 million dollars in the year 2021
- Was the Safety Officer of my aviation unit in the year of 2025
- Followed safety guidelines to create a secure working environment.
- Organized tools and supplies neatly within the workspace for easy access during maintenance tasks.
- Monitored shop equipment to maintain safe working condition.
- Kept detailed records of repairs, labor involved and parts used.
- Utilized diagnostic tools and equipment for accurate assessments.
Customer Service Representative
Apex Center
Arvada
05.2017 - 05.2018
- Assisted customers with inquiries and resolved issues effectively.
- Provided product information and recommendations to enhance customer experience.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Strengthened customer retention by offering discount options.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Licensed Practical Nursing
Community College of Denver
Denver, COCertified Clinical Medical Assistant
Denver Medical Assistant School
Denver, COSkills
- Patient care
- Medical terminology
- Equipment maintenance
- Customer service
- Time management
- Safety compliance
- Problem resolution
- Team collaboration
- Environmental awareness
- Safety protocols adherence
- Attention to detail
- Continuous improvement
- Detail orientation
- Adaptability and flexibility
- Teamwork and collaboration
- Time management abilities
- Excellent communication
- Professionalism
Certification
Basic Life Support (BLS/CPR)
Timeline
Zamboni Driver
Apex Center
09.2025 - Current
UH-60 Blackhawk mechanic
US Army
03.2019 - 03.2025
Customer Service Representative
Apex Center
05.2017 - 05.2018
Licensed Practical Nursing
Community College of Denver
Certified Clinical Medical Assistant
Denver Medical Assistant School