Austin Jones
Denver
Summary
Dynamic and results-driven professional with experience at Panera Bread, excelling in training and mentoring staff to enhance productivity. Skilled in complex problem-solving and relationship building, I consistently optimize workflows and maintain high-quality standards, contributing to team success and customer satisfaction. Proficient in call center operations and committed to continuous development.
Overview
8
8
years of professional experience
Work History
Team Member
Cheba Hut Toasted Subs
04.2021 - 11.2022
- Trained new team members by relaying information on company procedures and safety requirements.
- Maintained productive, efficient approach to all tasks.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Worked different stations to provide optimal coverage and meet production goals.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Developed strong cooperative relationships with coworkers and managers.
- Contributed to team success by completing jobs quickly and accurately.
- Answered phone calls to place to go orders.
Trainer
Panera Bread
01.2019 - 01.2021
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Established and maintained quality control standards.
- Analyzed and evaluated training effectiveness and program outcomes.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Answered phone calls for to go orders.
Line Worker and Server
Park Burger
10.2014 - 11.2018
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Answered phone calls for to go orders and reservations.
Cashier
Corner Store Valero
02.2016 - 07.2017
- Addressed customer needs and made product recommendations to increase sales.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Bachelor of Arts - English
Metropolitan State University of Denver
Denver, CO05-2029
GED -
GED
01-2015
Skills
- Following instructions
- Continuous development
- Complex Problem-solving
- Relationship building
- Workflow optimization
- Complaint resolution
- Call center operations
- Cleaning
- Computer skills
Timeline
Team Member
Cheba Hut Toasted Subs
04.2021 - 11.2022
Trainer
Panera Bread
01.2019 - 01.2021
Cashier
Corner Store Valero
02.2016 - 07.2017
Line Worker and Server
Park Burger
10.2014 - 11.2018
Bachelor of Arts - English
Metropolitan State University of Denver
GED -
GED