Summary
Overview
Work History
Education
Skills
Timeline
Generic

Austin Clear

Berthoud

Summary

Energetic manager and analytical problem-solver with talents for team building, leading and motivating, as well as a natural ability to provide excellent customer relations and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

15
15
years of professional experience

Work History

Department Manager

H&M
04.2017 - Current
  • Interim Store Manager (Dec 2022 - Aug 2023, March 2024 - Current)
  • Drive key performance indicators as a management leader for entire store
  • Ownership of financials and profitability (weekly, monthly, and quarterly)
  • Ownership of proper scheduling based on the needs of store, business, and profits
  • Actively working to ensure successful daily and weekly routines
  • Receive regular shipments and oversee placement to optimize sales and customer experience
  • Maintain standards through regular follow up with proper store operational routines
  • Oversee hiring needs based on needs of business and a calendar year
  • Follow up with training tools and development through individual development plans
  • Ensure and follow up with H&M policies (Health and Safety, Loss Prevention, and Local Laws)
  • Work with value based leadership and overview
  • Plan and execute regular activities and commercial actions to drive sales and maintain the customers experience
  • Follow up and ensure proper customer service

Department Supervisor

H&M
09.2014 - 04.2017
  • Assist Store/Department Managers in daily routines of the store
  • Receive regular shipments and oversee placement on the sales floor
  • Oversee regular business to ensure a properly ran store
  • Assure the utmost customer service to drive sales
  • Act as Manager On Duty to successfully oversee the opening and closing of the store
  • Oversee and execute regular floor moves and activities
  • Complete regular product rotations to drive sales
  • Work closely with Management with overview of the store on a daily/weekly basis.

Sales Advisor

H&M
06.2013 - 09.2014
  • Assist/greet customers
  • Cashier/open/close/restock/clean store
  • Manage cash and credit transactions
  • Process, receive, and run regular shipments
  • Complete regular product rotations to drive selling
  • Execute regular floor moves and activities.

Assistant Manager

Famous Footwear Outlet
07.2012 - 06.2013
  • Partner with management to achieve perfect operations and best practices
  • Ownership of sales and rewards goals through development and communication
  • Support management with HR/ER and policies
  • Train and develop staff to merchandise and optimize selling, pitching rewards to every customer, and customer service
  • Receive regular shipments and oversee placement on sales floor
  • Manage opening and closing procedures and recommended changes to enhance efficiency of daily activities
  • Manage cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies

Sales Associate/Model

Hollister Co.
08.2009 - 07.2012
  • Assist/greet customers/model clothes
  • Open/close/restock/floor moves/clean store
  • Manage cash/credit/check transactions.

Education

Red Rocks Community College Arvada Campus
Arvada, CO

Warren Technology North School
Arvada, CO

High School Diploma -

Arvada West High School
Arvada, CO

Skills

  • Staff Management
  • Customer Service
  • Team Supervision
  • Problem-Solving
  • Retail Management
  • Staff Development
  • Scheduling
  • Recruiting and Hiring
  • Employee performance evaluation
  • Financial Forecasting Acumen

Timeline

Department Manager

H&M
04.2017 - Current

Department Supervisor

H&M
09.2014 - 04.2017

Sales Advisor

H&M
06.2013 - 09.2014

Assistant Manager

Famous Footwear Outlet
07.2012 - 06.2013

Sales Associate/Model

Hollister Co.
08.2009 - 07.2012

Red Rocks Community College Arvada Campus

Warren Technology North School

High School Diploma -

Arvada West High School

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Austin Clear