Aurelio Armentia
Greeley
Summary
Results-oriented QA Lead with experience in customer service and stone fabrication. Skilled in quality control, conflict resolution, and inventory management. Delivers positive customer experiences through effective communication and teamwork, while training teams to enhance compliance with safety standards.
Overview
7
7
years of professional experience
Work History
QA Lead
JBS Beef Plant
Greeley
12.2024 - Current
- Led quality assurance team to achieve compliance with safety standards, enhancing product safety and quality.
- Collaborated with production teams to identify and resolve quality issues, ensuring timely corrective actions.
- Developed and implemented quality control procedures for production processes.
- Trained staff on quality assurance protocols specific to meat processing.
Customer Service Representative
King Soopers
Greeley
03.2023 - 12.2023
- Resolved customer complaints through effective communication and problem-solving.
- Assisted customers with inquiries and provided product information.
- Processed transactions accurately using point-of-sale systems.
- Maintained cleanliness and organization in the customer service area.
- Collaborated with team members to ensure efficient store operations.
Stone Fabricator
legacy countertops
Windsor
08.2022 - 03.2023
- Operated CNC machines for cutting and shaping materials.
- Fabricated stone surfaces using precision tools and techniques.
- Inspected stone quality for defects and ensured consistency.
Online Personal Shopper
Walmart
Greeley
07.2021 - 08.2022
- Managed inventory to ensure product availability for online shopping.
- Assisted customers with selecting items for online grocery orders.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
Hand Sander
legacy coutertops
Windsor
03.2020 - 07.2021
- Operated hand sanding tools to achieve smooth finishes on countertops.
- Inspected materials for defects to ensure quality before sanding processes.
- Maintained clean and organized work area to promote safety and streamline workflow.
Cashier
Walmart
Greeley
03.2019 - 11.2019
- Operated cash register and processed customer transactions efficiently.
- Maintained clean and organized checkout area to enhance customer experience.
- Collaborated with team members to ensure smooth store operations.
Education
High School Diploma -
Greeley Central
Greeley, CO05-2020
Skills
- Quality assurance oversight
- Quality control
- Quality control standards
- Quality issue resolution
- Process improvement
- Problem solving
- Communication skills
Timeline
QA Lead
JBS Beef Plant
12.2024 - Current
Customer Service Representative
King Soopers
03.2023 - 12.2023
Stone Fabricator
legacy countertops
08.2022 - 03.2023
Online Personal Shopper
Walmart
07.2021 - 08.2022
Hand Sander
legacy coutertops
03.2020 - 07.2021
Cashier
Walmart
03.2019 - 11.2019
High School Diploma -
Greeley Central