Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Aurelia Schmoker

Denver

Summary

Dedicated hospitality professional with a track record of exceeding guest expectations and consistently achieving company goals. Recognized for a strong guest-centered approach, genuine care, and a passion for service. A collaborative team player with a natural ability to lead through example, foster team morale, and uphold brand standards. Skilled in relationship-building, attentive to detail, and committed to delivering exceptional guest experiences.

Overview

4
4
years of professional experience

Work History

Dual Housekeeping Manager

Le Meridien Hotel
04.2024 - Current
  • Leading Daily Housekeeping operations for a 495 room dual property, ensuring exceptional cleanliness and adherence to brand standards across guest corridors, public spaces, and back of house areas.
  • Supervising and motivating a team of 60+ housekeeping staff, including supervisors room attendants, Houseman, laundry personnel, and public area attendants
  • Conducting regular corridor inspections to maintain quality, BSA, and guest satisfaction scores
  • Driving continuous improvement initiatives and practices including a QR code system for the housekeeping team, allowing instant access to detailed White Lodging Way standards such as cart, closet, and guest room expectations
  • Managing housekeeping labor by monitoring productivity, and adjusting coverage based on occupancy and business needs

Operations Manager

Hyatt Centric Denver Downtown
12.2022 - Current
  • Oversight of multiple departments (Front office, restaurant, housekeeping)
  • As the general cashier, I handled invoices regular basis, reducing missed payments, weekly bank runs, cash audits, etc.
  • Created Standard Operating Procedures to ensure expectations were set to be met
  • Established positive communication among associates and organization leadership, reducing miscommunications, and missed deadlines.
  • Managed Airline crew room Front office and Housekeeping daily procedures
  • Increased guest engagement with activations throughout hotel - I.E. holidays, sports events, concerts, etc.

Front Desk Manager

Denver Marriott Westminster
02.2022 - 12.2022
  • Oversaw front desk operations with eye for hotel reputation, team productivity, and operational efficiency. Used company pledge and Gallup 12 to engage with team and for accountability.
  • Front Desk supervisor (Feb-May) Promoted to Front Desk Manager in June
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process. Lead team with "to not through" expectation
  • General cashier over Front Desk. Oversight of all cash/credit card transactions and managed discrepancies
  • Completed Train the Trainer for Front Desk
  • Completed Flight School - Louisville, KY Fall 2022

Education

High School Diploma -

Conifer High School
05.2020

Skills

  • Guest retention and Associate Engagement/AYS
  • Achieved 100% cleanliness score
  • Completed WLW Train the trainer across rooms departments
  • Completed Flight School- Louisville, KY Fall 2022
  • TIPS Certified
  • Workflow Planning and execution
  • Operation Oversight and goal attainment
  • Microsoft Software proficient
  • System and SOP Implementation
  • Marsha, Reserve, OPERA/Colleague Advantage
  • Salesforce GXP, Medallia, HotSOS, Ibuyefficient, Quore
  • Airline Crew accommodation
  • Budgeting and Forecasting
  • multi-area productivity management

Accomplishments

  • Promoted to Front Desk Manager after 5 months with the company White Lodging.
  • Supervised team of 60+ staff members.
  • Team led top 5% Elite Appreciation, top 20% Customer service - April 2022
  • Team led a top 5% cleanliness score throughout company, and upheld a 100% cleanliness score for July 2025
  • Reduced company expenses by creating effective operation procedure for invoices, resulting in minimal late fees from several vendors.

Languages

Spanish
Professional Working

Timeline

Dual Housekeeping Manager

Le Meridien Hotel
04.2024 - Current

Operations Manager

Hyatt Centric Denver Downtown
12.2022 - Current

Front Desk Manager

Denver Marriott Westminster
02.2022 - 12.2022

High School Diploma -

Conifer High School
Aurelia Schmoker