Aurelia Schmoker
Denver
Summary
Dedicated hospitality professional with a track record of exceeding guest expectations and consistently achieving company goals. Recognized for a strong guest-centered approach, genuine care, and a passion for service. A collaborative team player with a natural ability to lead through example, foster team morale, and uphold brand standards. Skilled in relationship-building, attentive to detail, and committed to delivering exceptional guest experiences.
Overview
4
4
years of professional experience
Work History
Dual Housekeeping Manager
Le Meridien Hotel
04.2024 - Current
- Leading Daily Housekeeping operations for a 495 room dual property, ensuring exceptional cleanliness and adherence to brand standards across guest corridors, public spaces, and back of house areas.
- Supervising and motivating a team of 60+ housekeeping staff, including supervisors room attendants, Houseman, laundry personnel, and public area attendants
- Conducting regular corridor inspections to maintain quality, BSA, and guest satisfaction scores
- Driving continuous improvement initiatives and practices including a QR code system for the housekeeping team, allowing instant access to detailed White Lodging Way standards such as cart, closet, and guest room expectations
- Managing housekeeping labor by monitoring productivity, and adjusting coverage based on occupancy and business needs
Operations Manager
Hyatt Centric Denver Downtown
12.2022 - Current
- Oversight of multiple departments (Front office, restaurant, housekeeping)
- As the general cashier, I handled invoices regular basis, reducing missed payments, weekly bank runs, cash audits, etc.
- Created Standard Operating Procedures to ensure expectations were set to be met
- Established positive communication among associates and organization leadership, reducing miscommunications, and missed deadlines.
- Managed Airline crew room Front office and Housekeeping daily procedures
- Increased guest engagement with activations throughout hotel - I.E. holidays, sports events, concerts, etc.
Front Desk Manager
Denver Marriott Westminster
02.2022 - 12.2022
- Oversaw front desk operations with eye for hotel reputation, team productivity, and operational efficiency. Used company pledge and Gallup 12 to engage with team and for accountability.
- Front Desk supervisor (Feb-May) Promoted to Front Desk Manager in June
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process. Lead team with "to not through" expectation
- General cashier over Front Desk. Oversight of all cash/credit card transactions and managed discrepancies
- Completed Train the Trainer for Front Desk
- Completed Flight School - Louisville, KY Fall 2022
Education
High School Diploma -
Conifer High School
05.2020
Skills
- Guest retention and Associate Engagement/AYS
- Achieved 100% cleanliness score
- Completed WLW Train the trainer across rooms departments
- Completed Flight School- Louisville, KY Fall 2022
- TIPS Certified
- Workflow Planning and execution
- Operation Oversight and goal attainment
- Microsoft Software proficient
- System and SOP Implementation
- Marsha, Reserve, OPERA/Colleague Advantage
- Salesforce GXP, Medallia, HotSOS, Ibuyefficient, Quore
- Airline Crew accommodation
- Budgeting and Forecasting
- multi-area productivity management
Accomplishments
- Promoted to Front Desk Manager after 5 months with the company White Lodging.
- Supervised team of 60+ staff members.
- Team led top 5% Elite Appreciation, top 20% Customer service - April 2022
- Team led a top 5% cleanliness score throughout company, and upheld a 100% cleanliness score for July 2025
- Reduced company expenses by creating effective operation procedure for invoices, resulting in minimal late fees from several vendors.
Languages
Spanish
Professional Working
Timeline
Dual Housekeeping Manager
Le Meridien Hotel
04.2024 - Current
Operations Manager
Hyatt Centric Denver Downtown
12.2022 - Current
Front Desk Manager
Denver Marriott Westminster
02.2022 - 12.2022
High School Diploma -
Conifer High School