Aundrea Kearns
Longmont
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and the ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
6
6
years of professional experience
Work History
Respite Worker
Pikes Peak Respite Services
01.2025 - Current
- Providing different services for people and families with special needs.
- Communication skills with clients.
- Time management skills.
- Maintained hygienic and safe environments through frequent sanitation and cleaning.
- Participated in enjoyable activities with clients to provide mental stimulation.
- Collaborated with case managers and other professionals involved in a client's treatment plan.
- Maintained accurate documentation of services rendered and submitted reports to supervisor on a regular basis.
Security Officer
Allied Universal Security Services
08.2021 - 12.2024
- Providing a protective service and customer service skills.
- Talking to the client about any issues or concerns.
- Monitored CCTV systems to ensure the safety and security of the premises.
- Checking in and out of semi trucks for the correct products going in and out.
- Using different programs, such as Word, Excel, Teams, and PlanEx, to work efficiently.
- Adhered to daily patrol schedules to support a consistent security presence throughout the property.
- Coordinated with law enforcement and emergency responders during incidents and emergencies.
MANAGER
The Children's Place
01.2020 - 10.2022
- Customer service, retail, upselling strategies, servicing, re-stocking items, and cleaning.
- Packaging items to mail and online orders.
- Handling large sums of money and closing out registers.
- Training new staff on procedures and company policies.
- Using programs to ensure employees clock in and out properly and scheduling.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Supervisor
Jumpin
04.2019 - 08.2021
- Customer assistance.
- Sales and scheduling.
- Answering phone calls.
- Money Handling.
- Training new staff in daily procedures and company policies.
- Cleaning and maintaining the building.
Education
Associate of Applied Science - Criminal Justice
Southeast Community College
Lincoln, Nebraska, NE12-2024
High School Diploma -
Destinations Career Academy
Golden, CO05-2021
Skills
- Customer service
- Communication
- Teamwork
- Time management
- Employee training
- Profit and loss management
- Report writing
- Conflict resolution
- Facility maintenance
- Financial record keeping
- Computer (Microsoft Office and Google Docs)
- CPR and First Aid Certified
Timeline
Respite Worker
Pikes Peak Respite Services
01.2025 - Current
Security Officer
Allied Universal Security Services
08.2021 - 12.2024
MANAGER
The Children's Place
01.2020 - 10.2022
Supervisor
Jumpin
04.2019 - 08.2021
Associate of Applied Science - Criminal Justice
Southeast Community College
High School Diploma -
Destinations Career Academy