August Point Du Jour
Colorado Springs
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care, technical, and clerical support. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills. Highly-motivated with a desire to take on new challenges. Strong work ethic, adaptability and adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Medical Assistant
Common Spirit
08.2023 - Current
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Scheduled appointments for patients via phone and in person.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Filed insurance claims forms in accordance with applicable regulations.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
Patient Service Representative
Common Spirit
11.2022 - 08.2023
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Prepped charts and maintained patient records in accordance with HIPAA regulations.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Used EPIC to schedule appointments.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Balanced deposits and credit card payments each day.
- Answered incoming calls, scheduled appointments and filed medical records.
Patient Care Technician
The Little Clinic
05.2021 - 07.2022
- Provided direct patient care and assistance to healthcare team members.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Maintained accurate records of patient care, condition, progress, and concerns.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Greeted patients, verified insurance information and collected copays.
- Scheduled appointments, managed patient records and updated medical histories.
- Answered incoming calls, addressed inquiries and routed messages to appropriate personnel.
- Verified patient demographics, entered data into electronic health record system and provided support to physicians.
- Processed payments, reconciled accounts receivable reports and generated invoices for services rendered.
- Assisted in preparing treatment rooms for patient examinations by stocking supplies and ensuring proper sanitation standards were met.
Crew Trainer/Daily Operations
Raising Cane’s Chicken Fingers
11.2019 - 05.2022
- Train new crewmembers in groups of 5-7 on all daily operations
- Cash handling
- Excellent customer service in any position
- Answering in house questions as well as over the phone questions.
- Ensured that all safety protocols were followed during training sessions.
- Provided constructive feedback and one-on-one coaching to employees.
Relief Manager
Captain D’s Seafood Restaurants
12.2017 - 06.2019
- Monitored working environment making sure it was always a safe, positive setting for all employees
- Provided excellent customer service
- Provided constructive feedback to workers, which improved morale and boosted efficiency
- Maintained upkeep of store
- Trained, coached, and mentored new staff members
- Handled customer complaints to the best of my ability.
Cashier
Captain D’s Seafood Restaurants
08.2015 - 12.2017
- Helped customers complete purchases, locate items, and find promotional items to complete satisfaction and sales numbers
- Processed POS transactions, including checks, cash and credit transactions with accuracy
- Consistently met upsell goals by highlighting target merchandise with strategic promotional approaches
- Provided excellent customer service to every customer
- Educated both customers and fellow employees on topics pertaining to the business.
Education
Certificate - Medical Assisting
Pueblo Community College
02-2024
Dental Certificate -
American Institute of Dental Assisting
12.2019
Prerequisites -
Pikes Peak Community College
05.2019
High School Diploma -
Sand Creek High School
05.2018
Associate of Applied Science - Sonography
Pueblo Community College
Pueblo, CO05-2028
Skills
- Customer Assistance
- Credit Card Processing
- Medical Terminology
- Patient-focused care
- Preparing specimens and samples
- Vital sign
- Adaptability
- Math Skills
- Product Knowledge
- Organization
- Time Management
- Detail Oriented
- Team oriented
- HIPAA compliance
- Patient scheduling
- Customer service
- Vital sign monitoring
- EMR / EHR
- Reliable team player
- CPR
References
- Andria Nowell, Captain D’s Seafood Restaurant, (719)641-0366, andriaj77@gmail.com
- Shantel Martinez, Common Spirit, (719) 722-8282
- Christopher Lockette, The Little Clinic, (865) 724-7836
Timeline
Medical Assistant
Common Spirit
08.2023 - Current
Patient Service Representative
Common Spirit
11.2022 - 08.2023
Patient Care Technician
The Little Clinic
05.2021 - 07.2022
Crew Trainer/Daily Operations
Raising Cane’s Chicken Fingers
11.2019 - 05.2022
Relief Manager
Captain D’s Seafood Restaurants
12.2017 - 06.2019
Cashier
Captain D’s Seafood Restaurants
08.2015 - 12.2017
Dental Certificate -
American Institute of Dental Assisting
Prerequisites -
Pikes Peak Community College
High School Diploma -
Sand Creek High School
Certificate - Medical Assisting
Pueblo Community College
Associate of Applied Science - Sonography
Pueblo Community College
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