AUDREY HECKMANN
Highlands Ranch
Summary
Adaptable and resilient, I've honed exceptional multitasking and active listening skills through roles at Kung Fu Tea and Uncorked Kitchen. My commitment to effective communication and customer satisfaction is evident in my ability to resolve complaints and foster trusting relationships.
Overview
2
2
years of professional experience
Work History
Front of house
Uncorked Kitchen
03.2024 - Current
- Greeted customers and provided friendly customer service
- Utilized Microsoft Word to aide both front and back of house with scheduling for the week as well as maintaining product stock.
- Handled multiple tasks simultaneously while maintaining focus on customer satisfaction
- Assisted with seating arrangements to ensure comfortability for guests
- Answered phone calls, took reservations, and answered inquiries
Barista/Team member
Kung Fu Tea
02.2024 - 12.2024
- Operated cash registers and handled cash and card transactions
- Welcomed customers and answered questions regarding menu items and preparation methods
- Demonstrated ability to work collaboratively with customers and colleagues to create a positive customer experience
- Assisted with opening and closing tasks such as cleaning sitting and counter areas and cooking enough product to last the day
Photographer/Crew member
VIP Holiday Photos
11.2022 - 12.2022
- Resolved customer complaints quickly and efficiently while maintaining excellent customer service standards
- Worked with children to ensure a fun and magical experience
- Handled camera equipment
- Made sure customers were engaged and satisfied with all aspects of the interaction
Education
Freshman year - Psychology
Metropolitan State University of Denver
Denver, CO05-2028
Skills
- Customer Service
- Multitasking
- Flexibility
- Adaptability
- Effective Communication
- Time Management
- Critical Thinking
- Problem-Solving
- Conflict Resolution
- Microsoft Teams
- Microsoft Word
Community Service
Denver Aquarium, Pathway guide, 10/01/23, Present, Provide visitors with accurate information about different aspects in the entire building., Exercise sound judgment when dealing with unexpected changes or difficult situations arising during guest visits., Utilize strong communication skills to ensure visitors have a positive experience., Facilitated engaging conversations with visitors regarding aquarium history, culture, and wildlife.
Timeline
Front of house
Uncorked Kitchen
03.2024 - Current
Barista/Team member
Kung Fu Tea
02.2024 - 12.2024
Photographer/Crew member
VIP Holiday Photos
11.2022 - 12.2022
Freshman year - Psychology
Metropolitan State University of Denver
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