Audrey Brennan
Fountain
Summary
“Art enables us to find ourselves and lose ourselves at the same time,” Thomas Merton. I resonate with this as art can inspire us to find something about ourselves and lose ourselves in own creativity. I have always been an artist but explored careers like I explore different forms of media, I always came back to art it is my passion.
Overview
2025
2025
years of professional experience
Work History
Employee
FBG Service Corporation
12.2023 - Current
- Maintained inventory of cleaning supplies, placing orders when necessary to ensure adequate stock levels for uninterrupted service.
- Collaborated with other custodial staff members to complete large-scale projects in a timely manner.
- Contributed to a positive work environment through consistent punctuality, reliability, and professionalism.
- Assisted in training new hires, sharing knowledge and expertise to help them become effective custodial workers.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Employee
Culvers
9 2023 - 11.2023
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Suggested complementary items to orders to boost sales.
- Processed orders on POS system and accepted cash and charge payments.
- Completed milkshakes and ice cream desserts for customers.
Overnight Stocker
Walmart
1 2023 - 8 2023
- Removed all boxes and related trash from sales floor and processed through compactors.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Maintained neat, organized stockroom free of hazards.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
- Conducted daily inventory counts and verified accuracy of product levels.
Customer Service Representative
Spectrum
09.2019 - 01.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
Customer Service Specialist
ANB Bank
12.2015 - 06.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained and managed customer files and databases.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Lead Teller
Academy Bank
03.2012 - 12.2015
- Managed daily bank operations by processing customer transactions and providing exceptional customer service.
- Recognized and prevented fraudulent activities and suspicious transactions.
- Mentored and trained new tellers on bank procedures and customer service standards.
- Answered inquiries regarding checking and savings accounts and other related products.
- Enforced compliance with bank regulations and policies to reduce financial risks.
- Replenished ATM funds in empty canisters prior to validation process.
- Received car loan, home loan, and other payments and posted to accounts.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Cross-sold credit cards, loans and other bank products.
- Established rapport with new clients to increase satisfaction and loyalty.
Education
Diploma -
Pueblo West High School
Pueblo West, COBachelor Of Fine Arts - Art And Creative Media
Colorado State University - Pueblo
5 . 2025
Skills
- Corrective Actions
- Performance Goals
- Warehouse Coordination and Support
- Product Inspection
- Stocking Shelves
- Optimize Storage
- Document Updates
- Update Accounts
- Organized Paperwork
- Customer Loyalty
Timeline
Employee
FBG Service Corporation
12.2023 - Current
Customer Service Representative
Spectrum
09.2019 - 01.2023
Customer Service Specialist
ANB Bank
12.2015 - 06.2019
Lead Teller
Academy Bank
03.2012 - 12.2015
Bachelor Of Fine Arts - Art And Creative Media
Colorado State University - Pueblo
Employee
Culvers
9 2023 - 11.2023
Overnight Stocker
Walmart
1 2023 - 8 2023
Diploma -
Pueblo West High School
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