- Passionate about balancing physical health with mental and emotional wellness
- Hiking
- Participate in paddle boarding and bike riding as recreational activities
- Learning new cooking techniques and expanding my culinary skills
Audrey Bailey
Denver
Summary
Dynamic Sales and Technology Trainer with expertise in training delivery, assessment, and coaching. Proven ability to enhance employee skills and optimize training programs to align with organizational goals.
Overview
15
15
years of professional experience
Work History
Sales and Technology Trainer
Tuff Shed
Denver, CO
03.2022 - Current
- Developed and delivered comprehensive training programs for new software implementations.
- Facilitated hands-on workshops to enhance employee technical skills and knowledge retention.
- Collaborated with cross-functional teams to assess training needs and design tailored solutions.
- Evaluated training effectiveness through feedback surveys, adjusting content to improve learner experience.
- Streamlined onboarding processes by creating standardized training materials and resources.
- Updated training coursework and requirements according to group and technology changes.
- Facilitated group discussions and encouraged peer-to-peer learning during technology workshops, fostering a collaborative environment for skill development.
- Increased overall efficiency by providing one-on-one coaching sessions to address specific employee challenges with technology use.
- Delivered remote training sessions using virtual platforms, ensuring consistent access to learning resources for geographically dispersed team members.
- Developed strong relationships with key stakeholders, aligning technology training objectives with organizational goals for better outcomes.
Sales Administrator
Tuff Shed
Denver, CO
12.2019 - 03.2022
- Streamlined communication between sales and corporate teams for efficiency.
- Coordinated sales documentation and contracts for accurate record-keeping.
- Analyzed sales data to identify trends and areas of improvement, providing insightful reports to the sales team for strategic planning.
- Trained new staff on operational procedures and company software systems.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Maintained current knowledge of evolving changes in marketplace.
Business Operations Supervisor
Wyndham Vacation Ownership
Surfside Beach, SC
01.2018 - 12.2019
- Streamlined operational processes to enhance team efficiency and reduce turnaround times.
- Mentored staff on best practices, fostering a collaborative and high-performance work environment.
- Coordinated training programs to develop employee skills and promote career growth within the team.
- Participated in meetings and associated events to help define and achieve organizational objectives.
- Detected errors and initiated or arranged for corrective action, following through with cognizant parties to verify resolution.
- Managed a team of employees, ensuring clear communication and effective delegation of tasks for optimal efficiency.
- Collaborated with cross-functional teams to achieve company-wide goals and facilitate smooth business operations.
- Promoted energetic atmosphere with purpose to drive improvements in customer care and experiences.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Business Development Specialist
Tuff Shed
Denver, CO
08.2013 - 12.2017
- Managed CRM systems to track leads, monitor sales performance, and facilitate follow-ups.
- Expanded customer base by identifying needs, developing solutions and delivering client-centered products.
- Optimized sales funnel management, increasing conversion rates and improving overall customer acquisition strategies.
- Developed knowledge of company products and services to make suggestions according to customer needs.
- Improved bottom-line profitability by growing customer base and capitalizing on upsell opportunities.
- Kept detailed records of daily activities through online customer database.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Barista Shift Manager
Starbucks
Englewood, CO
03.2011 - 08.2013
- Supervised daily operations, ensuring high-quality beverage preparation and customer service.
- Trained and mentored new baristas on product knowledge and service standards.
- Managed inventory levels, placing orders to maintain stock of essential supplies.
- Implemented process improvements that enhanced workflow efficiency during peak hours.
- Resolved customer complaints swiftly, maintaining brand loyalty and satisfaction.
- Collaborated with management to plan promotional events, boosting customer engagement and sales.
- Fostered a positive work environment through team building exercises and clear communication.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Developed comprehensive schedules that balanced employee needs with operational requirements, optimizing overall productivity.
- Handled cash transactions accurately and efficiently, ensuring proper accounting procedures were followed at all times.
Education
Metropolitan State University of Denver
Denver, COSkills
- Training delivery
- Software implementation
- Organizational skills
- Assessment and evaluation
- Digital content development
- Coaching and mentoring
- Creativity and innovation
- Strong presentation skills
Interests
Timeline
Sales and Technology Trainer
Tuff Shed
03.2022 - Current
Sales Administrator
Tuff Shed
12.2019 - 03.2022
Business Operations Supervisor
Wyndham Vacation Ownership
01.2018 - 12.2019
Business Development Specialist
Tuff Shed
08.2013 - 12.2017
Barista Shift Manager
Starbucks
03.2011 - 08.2013
Metropolitan State University of Denver