Aubrey Ham
Denver
Summary
Reliable and detail-oriented logistics professional with 10 years of experience in transportation, OS&D operations, and customer service. Known for resolving complex freight discrepancies, remaining calm under pressure, and consistently earning performance recognition. Now expanding into health and wellness as a newly NASM Certified Personal Trainer with additional specializations in corrective exercise, performance enhancement, and nutrition coaching. Committed to bringing the same work ethic and accountability from a decade in logistics to helping clients build strength, confidence, and lasting results.
Overview
10
10
years of professional experience
1
1
Certification
Work History
OSD Clerk
Old Dominion Freight Lines
Denver
01.2024 - Current
- Coordinated with warehouse teams to promptly resolve shipment problems, improving operational flow
- Handled high-volume customer calls and emails to resolve freight issues, enhancing customer satisfaction
- Maintained organized and safe warehouse areas, ensuring compliance with safety standards
- Certified to operate forklifts, ensuring safe and efficient material handling.
- Received two operational excellence awards for outstanding performance.
Lead OSD Clerk / Warehouse Associate
Estes Express Lines
08.2021 - 12.2023
- Led OSD desk operations and freight investigations
- Managed high-volume communications with customers and partners to ensure timely information exchange
- Completed detailed documentation and tracking to maintain accurate records and support operations
- Operated forklift and moved freight safely
OSD Clerk / Freight Investigator
North Park Transportation
11.2019 - 05.2021
- Investigated freight exceptions and shipment discrepancies to resolve issues promptly
- Processed manifests and shipment records ensuring accuracy for seamless operations
- Managed high-volume calls and email communication to support customer inquiries and maintain service quality
- Filed paperwork and maintained accurate data entry
Delivery Driver / OSD Clerk
Back to Back Trucking LLC
12.2015 - 11.2019
- Coordinated delivery and pickup schedules to optimize route efficiency.
- Completed delivery and pickup routes using company vehicle
- Managed high-volume phone and email communication to ensure timely responses.
- Performed data entry and shipment tracking
- Oversaw OSD clerk tasks to maintain accurate and organized records.
Education
High School Diploma -
Endeavour Academy
Centennial, CO12-2015
Skills
- Data entry
- Record keeping
- Logistics
- Shipping and receiving
- Forklift operation
- Safety compliance
- Customer service support
- Problem resolution
- Communication management
- Time management
- Client relationship management
- Relationship building
- Fitness assessment
- Client motivation
- Goal setting
- NASM OPT Model
- Corrective exercise
- Basic nutrition
- Wellness coaching
- Relationship building
Certification
- NASM Certified Personal Trainer (CPT), National Academy of Sports Medicine, 04/24/2026
- NASM Corrective Exercise Specialist (CES), National Academy of Sports Medicine, 04/22/2026
- NASM Performance Enhancement Specialist (PES), National Academy of Sports Medicine, 04/23/2026
- Certified Nutrition Coach (CNC), 04/22/2026
- Forklift Operator (Certified) 12/15/2016-current
Timeline
OSD Clerk
Old Dominion Freight Lines
01.2024 - Current
Lead OSD Clerk / Warehouse Associate
Estes Express Lines
08.2021 - 12.2023
OSD Clerk / Freight Investigator
North Park Transportation
11.2019 - 05.2021
Delivery Driver / OSD Clerk
Back to Back Trucking LLC
12.2015 - 11.2019
High School Diploma -
Endeavour Academy