Aspien Montano
Johnstown
Summary
Experienced office administrator with a strong background in hospitality and a commitment to customer satisfaction. Skilled in multitasking, personal time management, and effective communication, ensuring smooth daily operations and a welcoming office environment. Track record of resolving issues promptly while supporting team objectives and enhancing organizational efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Office Administrator
J and P Landscaping
03.2019 - Current
- Managed office operations, ensuring efficient workflow and communication across departments.
- Managed payroll processing for staff, ensuring accuracy and timely disbursement of salaries.
- Completed bi-weekly payroll through Quickbooks.
- Tracked and restocked office supplies, ensuring team members had necessary resources to maintain productivity.
- Managed multi-line phone system, efficiently routing calls, delivering messages, and greeting visitors.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
Assistant Manager
Another Broken Egg Cafe
10.2024 - 12.2025
- Supervised and coordinated daily front- and back-of-house operations during breakfast and brunch service
- Scheduled and adjusted employee shifts strategically to align with staffing needs and control labor costs.
- Managed inventory and ordered supplies effectively to ensure consistent stock levels.
- Resolved guest concerns and complaints professionally, contributing to high customer satisfaction ratings.
Server/ Bartender/ Key Manager
Urban Egg
09.2021 - 10.2024
- Delivered fast, friendly, and knowledgeable service to enhance guest experience in high-volume bar and restaurant.
- Ensured clean, organized, and fully stocked bar during peak hours to support smooth operations.
- Executed prompt and accurate payment processing using Aloha and Toast to maintain transaction efficiency.
Manager/Bartender
21 North Tavern and Brewery
08.2019 - 09.2021
- Supervised front-of-house staff and ensured seamless bar operations during shifts
- Supervised bar operations, ensuring compliance with health and safety regulations.
- Trained and mentored new bartenders and servers on drink recipes, POS systems, and guest service standards, enhancing team readiness
- Managed inventory levels and optimized stock rotation, reducing waste and ensuring product availability.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Built regular clientele by remembering guest preferences and providing personalized service
Education
Bachelors of Business Administration -
University of Phoenix
01.2030
High School Diploma -
Frederick High School
Skills
- Appointment scheduling
- Payroll processing
- Accounts management
- Client support
- Inventory management
- Dispute resolution
- Task delegation
- Team leadership
Certification
- TIPS Certification, 01/01/26
- SERV Safe Certification, 01/01/30
Timeline
Assistant Manager
Another Broken Egg Cafe
10.2024 - 12.2025
Server/ Bartender/ Key Manager
Urban Egg
09.2021 - 10.2024
Manager/Bartender
21 North Tavern and Brewery
08.2019 - 09.2021
Office Administrator
J and P Landscaping
03.2019 - Current
Bachelors of Business Administration -
University of Phoenix
High School Diploma -
Frederick High School