Aspen Klockziem
Peyton
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Eager to leverage abilities and experience in dynamic new position with room for growth and advancement. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
2020
2020
years of post-secondary education
Work History
Member Service Representative
Ent Credit Union
Colorado Springs
2025.11 - Current
- Assisted members with account inquiries and transactions efficiently.
- Educated members on credit union products and services effectively.
- Resolved member concerns by actively listening and providing solutions.
- Implemented best practices for enhancing member satisfaction and engagement.
- Greeted customers in a friendly and professional manner.
- Performed cash handling duties such as deposits and withdrawals for members' accounts.
- Handled customer complaints in an efficient and courteous manner.
- Presented and explained services and products to meet member needs.
Billing Manager
Daniels Moving and Storage
Colorado Springs
2022.09 - 2025.08
- Managed client billing inquiries and resolved discrepancies effectively.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Supported audits by providing necessary documentation and data as needed.
- Maintained customer records in accounting systems ensuring accuracy of information entered into system.
- Created manual invoices when necessary for special circumstances such as rush orders or incorrect pricing on original invoice.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
Wellness Membership Advisor
Elements Massage
Colorado Springs
2022.12 - 2023.05
- Greeted clients warmly and created a welcoming atmosphere for visitors.
- Managed appointment scheduling using clinic software to optimize therapist availability.
- Answered phone calls promptly and provided information about services offered.
- Processed client payments and maintained accurate transaction records efficiently.
- Assisted in maintaining cleanliness and organization of the reception area daily.
- Coordinated with massage therapists to ensure smooth client transitions between sessions.
- Updated client information in the database to ensure accuracy and confidentiality.
Assistant Office Manager
Daniels Moving and Storage
Colorado Springs
2019.05 - 2022.09
- Coordinated office operations and maintained organization of files and documents.
- Implemented best practices for data entry and record-keeping accuracy throughout the office.
- Responded promptly to customer inquiries via phone or email.
- Performed additional tasks assigned by senior management staff.
- Developed, implemented and maintained systems for the filing of records, reports and documents.
- Collected and coded various documents to prepare for filing, storage, and processing.
- Resolved issues in a timely manner while maintaining excellent customer service standards.
- Guided employees in handling difficult or complex problems.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
Education
Colorado Springs Christian High Schools
Colorado Springs, COSkills
- Records management
- Conflict resolution
- Customer service
- Data analysis
- Attention to detail
- Accounts receivable management
- Invoice processing
- Team building
- Multitasking capacity
- Time management
- Professionalism
- Intuit quickbooks
Affiliations
- I am a Jeep enthusiast! I love everything to do with nature and the off-road scene. I enjoy being able to build connections with people in the Jeep community and share my passions with others.
Timeline
Member Service Representative
Ent Credit Union
2025.11 - Current
Wellness Membership Advisor
Elements Massage
2022.12 - 2023.05
Billing Manager
Daniels Moving and Storage
2022.09 - 2025.08
Assistant Office Manager
Daniels Moving and Storage
2019.05 - 2022.09
Colorado Springs Christian High Schools