Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
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AsmerJohn Diwa

Colorado Springs

Summary

Dynamic Group Practice Manager for the 21st Medical Group at Peterson Space Force Base with expertise in healthcare administration and team leadership. Successfully enhanced operational efficiency through strategic planning and implementation of technology solutions. Proven track record in staff development and performance management, driving improvements that boosted patient satisfaction and streamlined processes.

Overview

3
3
years of professional experience

Work History

Group Practice Manager, 21 MDG

Air Force
Colorado Springs
05.2025 - Current
  • Resolved customer complaints in a timely manner while maintaining positive relations with patients.
  • Drafted contracts for new patients and physicians joining the practice.
  • Supervised medical staff, providing guidance and support as needed.
  • Assisted in developing marketing plans to promote the practice's services.
  • Implemented new technology solutions to automate administrative tasks.
  • Managed day-to-day operations of the practice, including scheduling staff and assigning duties.
  • Provided training on electronic health records systems for staff members.
  • Analyzed trends in patient visits and encounters to determine staffing needs.
  • Developed and implemented office policies and procedures to improve efficiency.
  • Ensured compliance with all applicable laws, regulations, and standards related to healthcare services.
  • Coordinated meetings between medical staff and other departments.
  • Conducted regular performance reviews of employees to identify areas of improvement.
  • Advised senior management on strategies to increase profitability and reduce costs.
  • Supported entire practice's staff, which boosted efficiency and improved overall process flow.

Flight Chief, Resouce Management Office

Air Force
Colorado Springs
07.2024 - 05.2025
  • Organized and coordinated resources for projects to ensure successful completion.
  • Negotiated contracts with vendors for external services or personnel when necessary.
  • Created reports on resource availability, capacity planning, scheduling and cost estimates.
  • Developed and implemented resource management policies, procedures and processes.
  • Oversaw billing and collections processes to ensure accuracy in patient accounts.
  • Prepared monthly financial statements outlining operational results.
  • Analyzed trends in patient visits and encounters to determine staffing needs.
  • Drafted contracts for new patients and physicians joining the practice.
  • Coordinated meetings between medical staff and other departments.
  • Created reports on financial data such as revenue, expenses, utilization rates.
  • Advised senior management on strategies to increase profitability and reduce costs.
  • Monitored budgets for each department within the practice.
  • Conducted regular performance reviews of employees to identify areas of improvement.
  • Developed training materials for staff on how to use budgeting software applications.

Flight Chief, Tricare Operations

Air Force
Colorado Springs
10.2022 - 07.2024
  • Oversaw TRICARE claims for patients
  • Led referral management section to ensure patients received continuation of care
  • Drove the release of information section, providing patients with copies of their medical records
  • Provided education to beneficiaries on TRICARE options, benefits, and entitlements
  • Safeguarded 400,000 medical records in support for 3 medical facilities.

Education

Bachelor of Arts - Health Care Administration

University of Arizona Global Campus
Tucson, AZ
06-2025

Associate of Arts - Health Administration

Community College of The Air Force
Montgomery, AL
12-2018

Skills

  • Healthcare administration
  • Team leadership
  • Clinical supervision
  • Project management
  • Staff development
  • Employee performance
  • Strategic planning
  • Resource management

Affiliations

  • Loves fitness and health, constantly doing physical activities to stay in shape. Enjoy reading and spending time with family. Has a passion for mentoring and growing others.

Accomplishments

  • ALS Commandant Award
  • NCOA Distinguished graduate
  • 2022 AFMS Tricare Operations Team of the Year
  • 2023 AFMS Tricare Operations Team of the Year
  • 2022 Richard L. Etchberger Team of the Year Award

Timeline

Group Practice Manager, 21 MDG

Air Force
05.2025 - Current

Flight Chief, Resouce Management Office

Air Force
07.2024 - 05.2025

Flight Chief, Tricare Operations

Air Force
10.2022 - 07.2024

Bachelor of Arts - Health Care Administration

University of Arizona Global Campus

Associate of Arts - Health Administration

Community College of The Air Force
AsmerJohn Diwa