Ashlyn Ward
La Junta
Summary
Dynamic and dedicated professional with extensive experience at McDonald's, excelling in customer service and teamwork. Proven ability to enhance customer satisfaction through effective problem-solving and clear communication. Skilled in cash handling and food preparation, consistently maintaining high standards of cleanliness and operational efficiency. Adaptable and reliable, ensuring smooth service during peak hours.
Overview
4
4
years of professional experience
Work History
Crew Member
Mcdonalds, PDI FOODS
La Junta, CO
05.2025 - Current
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Operated kitchen equipment efficiently to prepare food items according to quality standards.
- Maintained cleanliness and organization of work areas, adhering to health and safety regulations.
- Assisted team members during peak hours to ensure smooth workflow and timely service delivery.
- Took orders, prepared meals, and collected payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Operated cash register to ring up final bill and process various forms of payment.
- Accurately operated cash register to process customer payments.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
Crew Member/leader
Sonic Drive-In
La Junta, CO
09.2021 - 07.2024
- Assisted in training new crew members on operational procedures and safety protocols.
- Supported daily operations by maintaining cleanliness and organization of work areas.
- Collaborated with team members to ensure efficient service delivery during peak hours.
- Learned to operate kitchen equipment safely, adhering to health standards consistently.
- Delivered excellent customer service by addressing inquiries and resolving issues promptly.
- Adapted quickly to changing tasks and responsibilities in a fast-paced environment.
- Resolved customer concerns promptly and professionally, leading to repeat business and positive reviews.
- Enhanced customer satisfaction by consistently ensuring fast, friendly, and accurate service.
- Adapted quickly to changing circumstances or demands, maintaining operational stability during peak periods or unexpected staffing changes.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Verified prepared food met standards for quality and quantity before serving to customers.
Education
Bachelor of Science - Entrepreneurship
Southern New Hampshire University
Hooksett, NHCertificate - Cosmetology
Otero College
La Junta, CO05.2025
High School Diploma - Highschool
Goal Academy
La Junta, CO05.2024
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Clear communication
- Cash handling
- Cleaning
- Attention to detail
- Customer engagement
- Taking orders
- Cleaning and sanitizing
- Self-discipline
- Interactive communication skills
- Flexible schedule
- Safe food handling
- Integrity and honesty
- Drive-thru operations
- Food preparation
- Heavy lifting
- Learning agility
- Store opening and closing
- Crew leadership
- Valid Driver's license
- Complex Problem-solving
- Performance improvement
- Menu memorization
- Telephone etiquette
- Safe vehicle operation
- Dependable and cooperative
Timeline
Crew Member
Mcdonalds, PDI FOODS
05.2025 - Current
Crew Member/leader
Sonic Drive-In
09.2021 - 07.2024
Bachelor of Science - Entrepreneurship
Southern New Hampshire University
Certificate - Cosmetology
Otero College
High School Diploma - Highschool
Goal Academy