Ashly Portolano
CASTLE ROCK
Summary
Caring Clinical Liaison with over 14 years of healthcare experience serving as a vital link between patients and physicians. Understanding and accommodating with excellent communication and interpersonal skills. Talented at communicating patient needs to healthcare providers and ensuring those needs are met through periodic evaluations and inspections.
Overview
15
15
years of professional experience
Work History
Clinical Liaison
Life Care Centers Of America
03.2023 - Current
- Enriched patient experience by coordinating multidisciplinary team meetings to review individualized goals and progress updates regularly.
- Collaborated with marketing efforts to showcase facility strengths and attract new referral sources from local hospitals or community-based organizations.
- Enhanced care coordination by collaborating with healthcare providers, patients, and families to develop comprehensive care plans.
- Facilitated seamless transitions of care for patients entering rehabilitation services, resulting in reduced anxiety and improved healing environment.
- Developed strong rapport with community partners by attending local health fairs, conferences, or networking events to promote the facility''s programs and services.
- Promoted positive patient outcomes by identifying potential barriers to recovery and addressing them proactively with the treatment team.
- Engaged with patients to provide critical information.
- Complete assessments of potential patients
Director of Care Transitions/Clinical Liaison
Vivage Senior Living
02.2019 - 03.2023
- Collected data about patient care problems and prepared reports.
- Offered simple, clear explanations to help clients and families understand facility policies and procedures.
- Educated health care professionals on specialty programs provided by organization facilities.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Followed document protocols to safeguard confidentiality of patient records.
- Complete assessments of potential patients
- Facilitated communication between patients and various departments and staff.
- Maintain hospital partnership with case management and hospital leadership
- Assist hospitals with complex case placement
- Train staff on dialysis referral submissions
- Assist with training employees on new policies and procedures within the organization.
Clinical Liaison
The Center At Lincoln
11.2017 - 02.2019
- Increased program outreach by building strong relationships with educators and community resources.
- Answered incoming calls, scheduled appointments and reviewed medical records.
- Evaluated patient satisfaction and made suggestions for changes or improvements.
- Followed document protocols to safeguard confidentiality of patient records.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Delivered support to medical staff in completion of patient paperwork.
- Complete onsite patient assessments
- Maintained hospital relationships
- Planned and coordinated marketing lunches, meetings, and educational physician meetings.
- Attend local marketing events to promote sales and marketing material tp vendor counterparts and case management.
Admission Coordinator
The Center At Lincoln
09.2015 - 11.2017
- Compiled and analyzed data to track admissions trends and make recommendations for improvements.
- Coordinated events for prospective patients, providing detailed information about programs and answering questions.
- Assisted with creation of marketing plans to attract prospective patients.
- Managed admissions processes for incoming referrals, promptly collecting and processing necessary documents.
- Completed preliminary paperwork for incoming and outgoing patients.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
CNA
The Center At Lincoln
08.2013 - 09.2015
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
CNA
Byrd Regional Hospital
11.2010 - 02.2013
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Delivered high-quality care to all patients in hospital facility.
- Upheld infection control and prevention policies across different patient-facing areas.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
CNA
Castle Rock Care Center
05.2009 - 08.2010
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Delivered high-quality care to all patients in hospital facility.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
Education
Pre Nursing -
Metropolitan State University of Denver
Denver, CO04.2010
CNA License - Nursing
Red Rocks Community College
Denver, CO03.2009
GED -
Arapahoe Community College
Littleton, CO01.2008
Skills
- Patient Interviewing Skills
- Interpreting Physician Orders
- Medical Transcription
- Punctual and Hardworking
- Prepare Reports
- Satisfaction Assessment and Tracking
- Physical Assessment
- Outbound Calling
- Patient Evaluation
- Healthcare Facility Coordination
- Patient and Family Advocacy
- Word Processing
- CRM-PCC
- Microsoft Word, Excel, Outlook, Office
- Google Workspace
- Dependable and Responsible
- Data Entry
- Teamwork and Collaboration
- Decision-Making
- Problem-Solving
- Flexible and Adaptable
- Multitasking Abilities
Timeline
Clinical Liaison
Life Care Centers Of America
03.2023 - Current
Director of Care Transitions/Clinical Liaison
Vivage Senior Living
02.2019 - 03.2023
Clinical Liaison
The Center At Lincoln
11.2017 - 02.2019
Admission Coordinator
The Center At Lincoln
09.2015 - 11.2017
CNA
The Center At Lincoln
08.2013 - 09.2015
CNA
Byrd Regional Hospital
11.2010 - 02.2013
CNA
Castle Rock Care Center
05.2009 - 08.2010
Pre Nursing -
Metropolitan State University of Denver
CNA License - Nursing
Red Rocks Community College
GED -
Arapahoe Community College
Similar Profiles
Tenesa AsburyTenesa Asbury
COTA-L at Life Care Centers Of AmericaCOTA-L at Life Care Centers Of America
BARBARA WEGNERBARBARA WEGNER
Resident Care Manager at Life Care Centers Of AmericaResident Care Manager at Life Care Centers Of America
Hannah ComprattHannah Compratt
RN Supervisor at Life Care Centers of AmericaRN Supervisor at Life Care Centers of America
Nichole ScottNichole Scott
Occupational Therapist/ADOR at Life Care Centers of AmericaOccupational Therapist/ADOR at Life Care Centers of America
Grayden BerndtGrayden Berndt
Volunteer at For Various Organizations and Events.Volunteer at For Various Organizations and Events.