Ashley Autumn Marter
Colorado Springs
Summary
Dynamic professional with extensive experience in office management and customer service, notably at Lind Pest Control. Proven track record in streamlining operations and enhancing client relationships, while consistently exceeding performance targets. Skilled in report preparation and team supervision, fostering a productive environment that drives organizational success.
Overview
9
9
years of professional experience
Work History
Account and Office Manager
Lind Pest Control
01.2024 - Current
- Maintained a well-organized office environment, enabling staff to focus on their core responsibilities effectively.
- Streamlined office operations by implementing efficient systems and procedures, resulting in increased productivity.
- Collaborated with cross-functional teams to ensure seamless project execution, meeting deadlines consistently.
- Managed financial transactions, ensuring accurate and timely invoicing and payment processing for smooth cash flow.
- Consistently met or exceeded performance targets for account collections, contributing to the overall financial health of the organization.
- Ensured compliance with industry regulations by keeping abreast of updates and implementing necessary changes in policies or procedures accordingly.
- Prepared comprehensive financial reports for senior management review, offering valuable insights into revenue trends and areas of improvement opportunity.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
Server/Cocktail Bartender
RAM Restaurant & Brewery
02.2021 - 12.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Managing Bartender
Rhinehart's Oyster Bar
09.2016 - 02.2021
- Established rapport with clientele through attentive listening skills and genuine engagement in conversations.
- Trained new employees on customer service standards and company policies to ensure consistent quality across the team.
- Addressed customer concerns promptly and professionally, leading to enhanced patron loyalty and repeat business.
- Managed cash handling procedures, maintaining accuracy and accountability throughout daily operations.
- Assisted in hiring decisions, contributing to a strong team of skilled employees who consistently provided top-notch service.
Education
Associate of Applied Science - Cosmetology
Georgia Institute of Cosmetology
Augusta, GA12-2020
Skills
- Office management
- Team supervision
- Report preparation
- Customer service
- Organizational skills
- Relationship building
- Employee supervision
- Document management
Timeline
Account and Office Manager
Lind Pest Control
01.2024 - Current
Server/Cocktail Bartender
RAM Restaurant & Brewery
02.2021 - 12.2023
Managing Bartender
Rhinehart's Oyster Bar
09.2016 - 02.2021
Associate of Applied Science - Cosmetology
Georgia Institute of Cosmetology
Similar Profiles
Angela OwensAngela Owens
Office Manager at Rocket Pest Control/Bridges Termite & Pest ControlOffice Manager at Rocket Pest Control/Bridges Termite & Pest Control
Eric DobbsEric Dobbs
Pest Control Technician/salesman/Inspections at Breda Pest management/Peachtree Pest ControlPest Control Technician/salesman/Inspections at Breda Pest management/Peachtree Pest Control
Leandro TorresLeandro Torres
Sales Representative Team Leader at Aptive Enviornmental Pest ControlSales Representative Team Leader at Aptive Enviornmental Pest Control
Armon LuceroArmon Lucero
Student Teacher at Soaring Eagles Community SchoolStudent Teacher at Soaring Eagles Community School
ANDREW HECTOR JOHANNESANDREW HECTOR JOHANNES
Access Control Monitor at Talon Veteran ServicesAccess Control Monitor at Talon Veteran Services