Ashley Tivis
Colorado Springs
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
12
12
years of professional experience
Work History
Tutoring Assistant
Pikes Peak Community College
08.2024 - 12.2024
- Utilized innovative educational tools such as online resources, multimedia presentations, and interactive games during tutoring sessions.
- Coordinated with other tutors to share effective instructional strategies that could be implemented across all tutoring sessions.
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Acted as first point of contact and set appointments for prospective clients.
- Acted as a reliable point of contact for clients, addressing concerns or questions about their appointments with professionalism and tact.
Pharmacy Technician
Walgreens
05.2019 - 03.2020
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Cargo Specialist
Army
10.2017 - 03.2019
- Collaborated with fellow service members from other branches during joint exercises, demonstrating adaptability and teamwork capabilities.
- Operated and maintained armored vehicles.
- Secured and protected military property, assets, and personnel.
- Ensured mission readiness by maintaining personal weapons proficiency, scoring highly on annual qualification tests consistently.
Overnight Stocker and Receiver
Walmart
11.2013 - 04.2014
- Improved store efficiency by accurately stocking shelves and maintaining product organization overnight.
- Assisted with special projects or displays as needed, ensuring timely completion and alignment with store goals.
- Contributed to a positive team atmosphere, consistently lending assistance when needed for timely task completion.
- Supported daytime staff by preparing the store for daily operations with neatly arranged merchandise displays.
- Facilitated smooth transitions between shifts by effectively communicating completed tasks and pending responsibilities to oncoming staff members.
Customer Service Representative
Graven Austin Drake
05.2013 - 10.2013
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Bachelor of Arts - Social Work
University of Colorado At Colorado Springs
Colorado Springs, CO05-2025
Associate of Arts - Social Work
Pikes Peak Community College
Colorado Springs, CO12-2024
Skills
- Organization
- Teaching strategies
- Student motivation
- Interactive learning
- Military discipline
- Teamwork and loyalty
- Strategic thinking
- Squad leadership
- Problem-solving skills
- Confidentiality and HIPAA
- Workflow optimization
- Compassionate
Timeline
Tutoring Assistant
Pikes Peak Community College
08.2024 - 12.2024
Pharmacy Technician
Walgreens
05.2019 - 03.2020
Cargo Specialist
Army
10.2017 - 03.2019
Overnight Stocker and Receiver
Walmart
11.2013 - 04.2014
Customer Service Representative
Graven Austin Drake
05.2013 - 10.2013
Bachelor of Arts - Social Work
University of Colorado At Colorado Springs
Associate of Arts - Social Work
Pikes Peak Community College
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