Ashley Thompson
Fountain
Summary
Seasoned professional with a proven track record in emergency response coordination and customer service excellence, notably at American Medical Response. Skilled in utilizing computer-aided dispatch systems and multi-line phone systems, coupled with a detail-oriented approach and exceptional problem-solving abilities. Demonstrated success in enhancing customer experience and operational efficiency.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Dispatcher
American Medical Response
01.2023 - Current
- Rapidly, efficiently dispatch emergency services in response to community calls
- Coordinate with multiple emergency response teams to ensure swift and appropriate response to emergency situations
- Maintain detailed, accurate records of calls received and actions taken for continuing improvement and lessons learned
College Savings Associate
T. Rowe Price
09.2019 - 12.2022
- Managed a portfolio of clients and provided guidance on market trends and investment strategies
- Assisted clients with their college savings account, did distributions and purchases into a multitude of various accounts
- Handled incoming calls from customers regarding their accounts or other inquiries.
- Assisted customers with selecting items and answering questions about products.
Customer Service Specialist
Best Buy
09.2015 - 09.2019
- Developed and maintained positive customer relationships, resulting in an increase in customer loyalty
- Communicated with customers via email, phone, and in person to answer questions, provide solutions, and resolve issues
- Trained and mentored new customer service representatives to ensure excellent customer service standards were maintained
Assistant Manager
Wet Seal
08.2014 - 06.2016
- Supervised daily operations including scheduling shifts, assigning duties.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Sales Associate
Shoe Department Encore
11.2013 - 05.2015
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Answered customer inquiries regarding product features, pricing, and availability.
- Collected payments and provided accurate change.
- Provided accurate information about products, prices and services.
Education
Emergency Medical Services Certificate -
Pikes Peak Community College
Colorado Springs05.2015
Skills
- Customer Service
- Emergency Response Coordination
- Multi-line Phone Systems
- Computer-aided Dispatch Systems
- Customer Experience
- Detail-oriented
- CPR and First Aid
- Issue Resolution
- Data Entry
Certification
- CPR
Timeline
Dispatcher
American Medical Response
01.2023 - Current
College Savings Associate
T. Rowe Price
09.2019 - 12.2022
Customer Service Specialist
Best Buy
09.2015 - 09.2019
Assistant Manager
Wet Seal
08.2014 - 06.2016
Sales Associate
Shoe Department Encore
11.2013 - 05.2015
Emergency Medical Services Certificate -
Pikes Peak Community College
- CPR
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