Ashley Suazo
Durango
Summary
To apply skills learned in the multiple fields of hospitality, management, human resources, and accounting towards a career stable position. Add value to the goals and operations of a company, as well as cultivate current and future relations with clients. Familiar with supervising and moving daily operations forward, as well as maintaining team development. Striving always to uphold a professional and proactive workplace, leading into relationships with corporate, social and local accounts.
Overview
20
20
years of professional experience
Work History
Grocery Manager
North City Market
Durango, CO
10.2022 - 02.2026
- Lead, guide and direct team members as needed to include setting targets, monitoring performance, providing coaching, counseling and development. Accountable for the management of an efficient, clean and safe backroom
- Enforce understanding and compliance with all Company policies and procedures; safety rules and government regulations
- Communicate with customer regarding scheduling problems; interactively solves customer concerns
- Maximize efficiency of administrative processes by completing paperwork in a timely manner and ensuring proper filing of every document
Head Customer Representative Manager
North City Market
Durango, CO
06.2021 - 10.2022
- Work with team members to increase individual performance and set realistic improvement goals
- Interact with customers on a daily basis, responding to their questions and guiding them to appropriate service
- Maximize efficiency of administrative processes by completing paperwork in a timely manner and ensuring proper filing of every document
- Oversee all the Frontend department operations, including planning, organizing, staffing, and directing the work of other employees
- Ensuring that all employees have adequate training to perform their jobs properly
- Providing leadership and guidance to employees on how best to accomplish their responsibilities in a safe efficient manner
- Set reasonable customer satisfaction goals and work with the team to meet them on a consistent basis
Customer Service/Bookkeeper/Customer Representative Manager
South City Market
Durango, CO
08.2020 - 06.2021
- Set reasonable customer satisfaction goals and work with the team to meet them on a consistent basis
- Interact with customers on a daily basis, responding to their questions and guiding them to appropriate service
- Acknowledging and resolving customer complaints
- Perform all financial data and compliance by maintaining accurate books
Front Desk Manager/Standing AGM
LaQuinta Inn and Suites Durango
Durango, CO
04.2019 - 08.2020
- Maximize efficiency of administrative processes by completing paperwork in a timely manner and ensuring proper filing of every document
- Optimize site processes to ensure high team performance
- Work with team members to increase individual performance and set realistic improvement goals
- Define employee functions and keep individuals on task
Customer Service/Customer Representative Manager
South City Market
Durango, CO
08.2018 - 06.2019
- Answer telephones calls and transfer to appropriate departments
- Set reasonable customer satisfaction goals and work with the team to meet them on a consistent basis
- Interact with customers on a daily basis, responding to their questions and guiding them to appropriate service
- Acknowledging and resolving customer complaints
Customer Service Receptionist
AvFlight
Durango, CO
05.2018 - 08.2018
- Maximize efficiency of administrative processes by completing paperwork in a timely manner and ensuring proper filing of every document
- Interact with customers on a daily basis and responding to their questions
- Set reasonable customer satisfaction goals and work with the team to meet them on a consistent basis
- Communicate with aircrafts that were coming in to ensure safety for all team members
- Book rental cars for incoming and outgoing customers
- Communicate with pilots about their needs for the aircraft. I.E how much fuel is needed, what kind of fuel, and how long they are staying
Front Desk Manager
Holiday Inn and Suites Durango Central
Durango, CO
12.2015 - 05.2018
- Maximize efficiency of administrative processes by completing paperwork in a timely manner and ensuring proper filing of every document
- Optimize site processes to ensure high team performance
- Work with team members to increase individual performance and set realistic improvement goals
- Define employee functions and keep individuals on task
Dental Receptionist
Dr. Mason O. Miner DDS.
Durango, CO
07.2017 - 10.2017
- Answer telephone calls from patients and speak with them when they visit the clinic in person
- Schedule appointments for patients from doctors and inform both parties about cancelled appointments
- Register new patients in line with acceptable standards of the clinic
- Keep patients records from unauthorized persons to ensure their privacy and guaranty their safety
- Confirm appointments and recalls in line with office protocols
Assistant General Manager
Holiday Inn and Suites Durango Central
Durango, CO
03.2016 - 03.2017
- Maximize efficiency of administrative processes by completing paperwork in a timely manner and ensuring proper filing of every document
- Optimize site processes to ensure high team performance
- Work with team members to increase individual performance and set realistic improvement goals
- Define employee functions and keep individuals on task
Front Desk Agent
Holiday Inn and Suites Durango Central
Durango, CO
06.2015 - 12.2015
- Maximize efficiency of administrative processes by completing paperwork in a timely manner and ensuring proper filing of every document
- Optimize site processes to ensure high team performance
- Work with team members to increase individual performance and set realistic improvement goals
- Define employee functions and keep individuals on task
Daycare Teacher
Tri-County Head Start
Durango, CO
10.2010 - 12.2015
- Developed engaging lesson plans that promoted cognitive, social, and emotional development in young children.
- Cultivated a nurturing classroom environment by fostering positive relationships with children and their families.
- Implemented age-appropriate activities that encouraged creativity, critical thinking, and cooperative play among students.
- Monitored children's progress through regular assessments and adjusted instructional strategies to meet individual needs.
Tanning Consultant
24 Hour Tanncious
Hurricane, UT
01.2006 - 03.2009
- Developed tailored tanning consultations for clients, enhancing their experience and promoting product recommendations.
- Educated clients on safe tanning practices and aftercare routines to maximize results and satisfaction.
- Cultivated a welcoming environment by addressing client inquiries and resolving concerns promptly.
- Managed inventory effectively, ensuring adequate stock levels of tanning products to meet customer demand.
Education
High School Diploma -
Dixie State University
Saint George, UTSkills
- I am a hard-working and determined professional seeking an opportunity to succeed in a dynamic company such as yours I am confident that my knowledge, ability and experience allow me to deliver successful results for any company in a range of administrative positions Please allow me to highlight my key skills;
- I am able to effectively manage my time through careful planning and organization of work activities
- An aptitude for identifying and resolving problems efficiently
- Excellent communication skills that result in positive interpersonal relationships
- A track record of meeting deadlines and producing accurate work of a high standard
- Proven ability to make sound decisions based on valid information
- The capacity to learn and apply new information quickly and accurately
- Strong computer skills with proficiency in MS office/MS word
Timeline
Grocery Manager
North City Market
10.2022 - 02.2026
Head Customer Representative Manager
North City Market
06.2021 - 10.2022
Customer Service/Bookkeeper/Customer Representative Manager
South City Market
08.2020 - 06.2021
Front Desk Manager/Standing AGM
LaQuinta Inn and Suites Durango
04.2019 - 08.2020
Customer Service/Customer Representative Manager
South City Market
08.2018 - 06.2019
Customer Service Receptionist
AvFlight
05.2018 - 08.2018
Dental Receptionist
Dr. Mason O. Miner DDS.
07.2017 - 10.2017
Assistant General Manager
Holiday Inn and Suites Durango Central
03.2016 - 03.2017
Front Desk Manager
Holiday Inn and Suites Durango Central
12.2015 - 05.2018
Front Desk Agent
Holiday Inn and Suites Durango Central
06.2015 - 12.2015
Daycare Teacher
Tri-County Head Start
10.2010 - 12.2015
Tanning Consultant
24 Hour Tanncious
01.2006 - 03.2009
High School Diploma -
Dixie State University