Ashley Sewell

• Responsible for establishing and implementing effective quality systems.
• Ensures the activities and controls used to determine the accuracy and reliability of the establishments' personnel, equipment, reagents, and operations in the manufacturing of blood products, including testing and product release.
• Collaborate with center management to ensure compliance with all relevant regulations, laws, standards, and company policies, and that the center is always 'inspection ready' at all times.
• Lead the quality team to ensure all staff are competently performing their duties, as evidenced by findings from a program of monitoring, tracking, and trending of key metrics.
• Responsible for hiring, retention, and development of quality staff.
• Lead investigations to determine root causes, corrective actions, preventative actions, and appropriate.
• Proactively facilitate communication and interdepartmental coordination on quality issues, and host audits.
• Responsible for the oversight of the training activities, policies, and processes at the Center level.

• Register, or enroll, transfer, or applicant donors. Assists qualified donors in completing the screening and donation process. Monitor the donation process, and assist as necessary.
• Ensure the accurate recording of donor data in the electronic donor information management system, as outlined in the SOPs.
• Prepares the autopheresis machine for the pheresis process.
• Monitors the donor and the pheresis process, and responds to specific alarms or signals that may occur during the process.
• Prepare the final product for shipping.

•Reporting compliance status data to operational quality management

•Collaborate with center management in the development and implementation of continuous improvement plans.

•Collaborate with Assistant Quality Manager (AQM), to be able to represent the center during internal and external audits, responds to questions, and may stop operations, including shipments to address quality concerns

•Responsible for coordinating and managing training activities, policies and processes at the center level

• Assisted customers with menu inquiries and special requests.
• Processed customer orders accurately using point-of-sale systems.
• Maintained detailed records of customer interactions, transactions and comments for future reference.
• Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
• Asked probing questions to determine service needs and accurately input information into electronic systems.
• Maintained cleanliness and organization of dining areas and workstations.
• Collaborated with kitchen staff to streamline order preparation.
• Provided training and support to new team members on service standards.
• Handled payment transactions securely and efficiently at the register.
• Provided excellent customer service to resolve customer complaints in a timely manner.