Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley Schmidt

Wiggins

Summary

Dynamic professional with extensive experience in administrative support and customer service at Kearny County Kansas. Proven ability to enhance customer satisfaction through effective communication and meticulous attention to detail. Skilled in database entry and prioritization, consistently improving office efficiency and fostering positive relationships with clients and colleagues.

Overview

21
21
years of professional experience

Work History

Personal Assistant

Individual Clients
10.2019 - Current
  • Maintained appropriate filing of personal and professional documentation.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Improved time management of the executive through effective prioritization and organization of tasks.

County Appraisal Clerk

Kearny County Kansas
07.2015 - 05.2019
  • Managed multiple priorities efficiently by leveraging strong multitasking skills.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Enhanced office organization with regular maintenance of files, records, and supplies inventory.
  • Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
  • Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
  • Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
  • Streamlined meeting logistics, coordinating schedules and preparing meeting materials to enhance focus and productivity.
  • Enhanced team morale, organizing staff events and fostering positive work environment.
  • Maintained up-to-date employee records to assist in human resources planning.
  • Reduced errors in data entry through rigorous attention to detail and double-checking work.
  • Managed inventory supplies to prevent shortages, ordering necessary items before depletion.
  • Optimized office space usage, arranging workstations to maximize productivity.
  • Improved response times to customer inquiries, implementing new filing system for quicker access to information.
  • Enhanced communication with external vendors, ensuring timely delivery of office supplies.
  • Boosted departmental collaboration by coordinating schedules and facilitating communication between teams.
  • Ensured compliance with all regulatory requirements by conducting regular audits of office procedures.
  • Improved office efficiency by digitizing paper files and organizing digital records.
  • Fostered culture of continuous improvement by suggesting and implementing process enhancements.
  • Assisted in budget preparation to ensure financial efficiency within department.

Day Services Supervisor

ResCare
05.2010 - 05.2015
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.

Receptionist

Family Health Center
08.2008 - 06.2010
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Maintained confidentiality of information regarding clients and company.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Assisted with planning office events and meetings for smooth execution.
  • Helped maintain office security by monitoring visitor access and issuing badges.
  • Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
  • Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
  • Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
  • Enhanced visitor experience by providing detailed information and assistance as needed.
  • Improved data privacy compliance with meticulous management of sensitive information.
  • Strengthened vendor relationships through regular communication and timely coordination of services.
  • Contributed to team effectiveness by providing ad-hoc support to various departments during peak periods.
  • Assisted in event planning and execution, ensuring seamless operation of company functions.
  • Improved workflow by introducing more efficient document handling and organization practices.
  • Reduced waiting times for visitors by implementing more efficient check-in process.
  • Supported company correspondence by drafting and distributing memos and emails.
  • Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.
  • Improved office organization with meticulous management of appointment scheduling and client databases.
  • Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
  • Optimized resource allocation by managing inventory of office supplies and reordering as necessary.
  • Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
  • Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
  • Boosted team morale and efficiency, coordinating staff meetings and distributing relevant information.
  • Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
  • Streamlined invoice processing to ensure timely payments and financial operations.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Organized, maintained and updated information in computer databases.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Collected Type payments, processed transactions and updated relevant records.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Scheduled office meetings and client appointments for staff teams.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

Utility Clerk

City Of Deerfield
08.2004 - 05.2008
  • Addressed and resolved customer complaints and answered subsequent customer service questions.
  • Improved customer satisfaction by efficiently addressing and resolving utility service inquiries and concerns.
  • Enhanced team productivity with effective communication, coordination, and collaboration on tasks.
  • Collaborated with cross-functional teams to ensure seamless operations between departments contributing to overall business success.
  • Enacted overdue account collection procedures and negotiated adjusted payments through payment plans.
  • Accurately sorted and filed official district correspondence, payment records and invoices.
  • Fostered a positive work environment by actively engaging with colleagues and promoting teamwork in all aspects of daily operations.
  • Served as a reliable point of contact for both internal staff members and external partners or vendors related to utility services matters.
  • Maximized customer retention rates by providing exceptional service in all interactions with clients.

Education

Associate Of General Studies - General Studies

Garden City Community College
Garden City, KS
05.2000

Skills

  • Telephone etiquette
  • Customer satisfaction
  • Cash handling
  • Cash management
  • Administrative support
  • Filing systems
  • Database entry
  • Administrative tasks
  • Prioritization
  • Relationship building
  • Quality control
  • Mail handling
  • Processing mail
  • Quality management
  • Schedule and calendar management
  • Mail sorting
  • Record preparation
  • Information security
  • Calendar management
  • Confidentiality
  • Handling payments
  • Verbal and writing communication
  • Time management
  • Customer service
  • Excellent communication

Timeline

Personal Assistant

Individual Clients
10.2019 - Current

County Appraisal Clerk

Kearny County Kansas
07.2015 - 05.2019

Day Services Supervisor

ResCare
05.2010 - 05.2015

Receptionist

Family Health Center
08.2008 - 06.2010

Utility Clerk

City Of Deerfield
08.2004 - 05.2008

Associate Of General Studies - General Studies

Garden City Community College

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Ashley Schmidt