Ashley Pursche
Grand Junction
Summary
Certified Pharmacy Technician bringing 12+ years of diverse experience in clinical, specialty, and retail pharmacy settings Achieved high levels of patient satisfaction by efficiently managing prescription fulfillment and support services. Enhanced patient access to medications through successful navigation of prior authorization appeals and financial assistance programs.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Prior Authorization Pharmacy Technician Remote
Shields Health Solutions
Grand Junction, CO
04.2024 - Current
- Processed prior authorization requests efficiently, ensuring compliance with pharmacy regulations and policies.
- Collaborated with healthcare providers to gather necessary documentation for medication approvals.
- Managed patient records with precision, maintaining confidentiality and data integrity throughout processes.
- Trained junior technicians on best practices in prior authorization procedures and system navigation.
- Coordinated with insurance companies to resolve issues related to coverage and reimbursement delays.
- Built strong relationships with healthcare providers to facilitate better understanding of patients'' needs and optimize treatment plans accordingly.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Resolved third-party billing, computer system and customer service issues.
- Set up and modified patient profiles to include current medications and insurance details.
Certified Pharmacy Technician
Memorial Regional Health
Craig , CO
08.2018 - 07.2020
- Stocked, labeled and inventoried medication to keep accurate records.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Assisted in preparation, distribution, and storage of pharmaceuticals.
- Counted, measured, and compounded medications following standard procedures.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Restocked automated medication dispensing equipment. Pyxis
- Set up and modified patient profiles in EPIC to include current information such as medications and insurance details.
- Communicated directly with doctors offices via telephone, fax, and email.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Prepared intravenous solutions, admixtures, respiratory drugs and other solutions using aseptic technique.
Clinical Medication Coordinator
QoL Meds, A Genoa Healthcare Company
Craig , CO
03.2014 - 01.2015
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Obtained client medical history, including medication information, symptoms and allergies.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Gathered forms, copied insurance cards and updated patient information for billing and insurance filing. Collected copayments from patients. Delivered medications.
Certified Pharmacy Technician
Kroger, City Market
Craig , CO
02.2011 - 03.2014
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Stocked, labeled and inventoried medication to keep accurate records.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Assisted in preparation, distribution, and storage of pharmaceuticals.
- Counted, measured, and compounded medications following standard procedures.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Communicated directly with doctors offices via telephone, fax, and email.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Collected co-payments or full payments from customers.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Reviewed and verified customer information and insurance provider information.
- Set up and modified patient profiles in computer system to include current information such as medications and insurance details.
- Immunizations billing
Education
Diploma -
Moffat County High School
Craig, CO05.2005
Certification
CPhT - Certified Pharmacy Technician (PTCB)credential ID#10018942
CPhT- State of Colorado credential ID#PHAT.005841
Personal Information
Title: Certified Pharmacy Technician
Timeline
Prior Authorization Pharmacy Technician Remote
Shields Health Solutions
04.2024 - Current
Certified Pharmacy Technician
Memorial Regional Health
08.2018 - 07.2020
Clinical Medication Coordinator
QoL Meds, A Genoa Healthcare Company
03.2014 - 01.2015
Certified Pharmacy Technician
Kroger, City Market
02.2011 - 03.2014
Diploma -
Moffat County High School