Summary
Work History
Education
Skills
Affiliations
Timeline
Generic

Ashley Mount

Denver

Summary

Client Success and Project Management professional with experience supporting technical, marketing, and SaaS-driven environments. Known for strong client relationships, cross-functional collaboration, and managing complex projects from planning through execution. Background in technology with business leadership experience and a track record of improving client engagement, communication, and delivery outcomes.

Work History

Client Success Manager

Solutions II
  • Managed client relationships for emergency services organizations, maintaining compliance with strict security and data protection standards.
  • Served as primary liaison between clients and internal teams, ensuring clear communication, alignment, and timely delivery of projects.
  • Led weekly and monthly client meetings, documented action items, and distributed detailed follow-up notes to maintain accountability and momentum.
  • Coordinated technical projects, including ISP transitions, working closely with networking teams to configure tunnels and execute cutovers with minimal disruption.

Account / Project Manager

Pure Strategic
  • Acted as the primary point of contact for marketing clients, overseeing multiple accounts and ongoing initiatives.
  • Developed meeting agendas, tracked deliverables, and managed workflows using project management software.
  • Ensured projects progressed efficiently from concept through final approval while meeting client expectations and timelines.

Client Success Manager

Einstein Industries
  • Supported long-term client success by managing ongoing communication and performance optimization initiatives.
  • Collaborated with account managers to ensure project execution stayed on track and aligned with client goals.
  • Advised clients on website optimization and growth strategies to improve visibility, rankings, and overall performance.

Customer Engagement Specialist / Tier 1 Technical Support

Constant Contact
  • Served as a frontline support representative, resolving customer inquiries related to digital communication tools and platforms.
  • Conducted research and troubleshooting to provide accurate, efficient solutions.
  • Helped customers understand long-term strategies for growing their business through effective communication channels.

Project Manager

Madwire
  • Managed the end-to-end launch of customer websites, coordinating with Marketing Executives, Designers, Developers, and Clients.
  • Oversaw an average of 20+ accounts simultaneously while maintaining timelines and quality standards.
  • Led clients through the GoLive process, ensuring smooth transitions into ongoing marketing initiatives.
  • Balanced technical requirements, design considerations, and conversion-focused strategies to deliver high-performing websites.

Office Manager / Receptionist

G. Jan Spruill DDS Family & Cosmetic Dentistry
  • Managed insurance processing, patient estimates, and financial transactions in compliance with regulatory guidelines.
  • Scheduled and coordinated patient appointments while maintaining a high standard of customer service.
  • Oversaw supply ordering, vendor coordination, and daily office operations.

Education

Bachelor of Science - Computer Science, Business, Italian

Colorado State University

Skills

  • Client Success & Account Management
  • Project & Program Management
  • Cross-Functional Collaboration
  • Technical Coordination (Networking, ISPs, Web Platforms)
  • Process Improvement & Documentation
  • Customer Engagement & Retention
  • Meeting Facilitation & Stakeholder Communication
  • CRM & Project Management Tools

Affiliations

  • Alpha Kappa Psi – Co-Ed Business Fraternity
  • President (2013–2014)
  • Vice President of Public Relations (2012–2013)
  • Secretary (2012–2013)
  • Head Community Service Chair (2011–2012)
  • Vice President of Fundraising, Pledge Class (2011)
  • Webmaster (2012)

Timeline

Client Success Manager

Solutions II

Account / Project Manager

Pure Strategic

Client Success Manager

Einstein Industries

Customer Engagement Specialist / Tier 1 Technical Support

Constant Contact

Project Manager

Madwire

Office Manager / Receptionist

G. Jan Spruill DDS Family & Cosmetic Dentistry

Bachelor of Science - Computer Science, Business, Italian

Colorado State University

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Ashley Mount