Ashley Moore
Colorado Springs
Summary
Dynamic and compassionate professional with extensive experience in the medical field and thoroughly compassionate in customer service, excelling in patient care and communication. Proven ability to enhance client well-being through attentive support and effective problem-solving. Adaptable and dependable team player focused on delivering high-quality care and fostering a positive environment. Skilled in personal care, medical management, billing, and documentation. Known for effective communication, empathy, and ability to respond to changing needs swifty and efficiently.
Overview
5
5
years of professional experience
1
1
Certification
Work History
In-Home Caregiver
Colorado Caregivers
08.2022 - Current
- Assisting individuals who are unable to complete basic tasks due to aging, disability, or illness.
- Ensuring safety measures are in place while enhancing quality of life for clients through attentive assistance with daily activities.
- Helping clients with personal care tasks such as bathing, dressing, eating, and grooming.
- Providing companionship and conversation to contribute to an overall positive caregiving experience by offering emotional support during challenging or difficult times and/or tasks.
- Completing light housekeeping duties such as laundry, vacuuming, dusting, and cooking.
- Monitoring changes in the client's progress, health, needs and behavior.
- Assisting clients to support independence and well-being.
- Demonstrating adaptability and flexibility in caregiving approaches to accommodate the unique personality traits or preferences of each client.
Senior Office Administrator
Colorado Springs Fire Department
08.2021 - 08.2022
- Oversaw and managed the daily activities of office staff to ensure efficient operations, outreach programming and expense control.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Answered telephone calls and emails from the public and potential / pre-existing clients.
- Developed and implemented procedures and policies for all administrative activities.
- Managed record-keeping, document preparation, reception duties, maintenance services, project coordination/scheduling, and other related internal operations.
- Oversaw office inventory activities by ordering and stocking, as well as shipment receiving while maintaining the allotted budget.
- Ensured that project/department milestones and goals were met while adhering to approved budgets.
- Assisted in the recruitment process by screening resumes, scheduling interviews, and conducting reference checks for potential candidates.
Client Service Coordinator
Banfield Pet Hospital
03.2020 - 08.2021
- Coordinated the care of clients and pets in a happy, welcoming, friendly and efficient manner while influencing clients to return and refer their friends and families for future business.
- Drove the flow of clients and pets through the hospital while maximizing the productivity of the veterinary medical team.
- Ensured excellent communication within department personnel and clients to prevent insufficient medical care to the patients.
- Managed incoming calls, emails, and customer service inquiries while also assisting in dispensing prescription items per the veterinarian's instructions, selling retail products, and scheduling future appointments.
- Built and maintained positive relationships with clients.
- Handled client complaints in providing appropriate solutions and alternatives within the allotted time restraints, as well as following up on those complaints to ensure complete resolution.
- Managed multiple client accounts simultaneously, prioritizing tasks effectively to meet deadlines without compromising quality.
- Maintained accurate record-keeping with proactive attention to client information updates.
Restaurant Server
Olive Garden
12.2019 - 03.2020
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Greeted new customers, discussed specials, and took drink orders.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Elevated the guest experience by anticipating their needs proactively throughout their visit.
Education
Associate of Science - Criminal Justice
Liberty University
Lynchburg, VA05-2027
High School Diploma -
Saint Mary's High School
Stockton, CA05-2013
Skills
- Patient Care
- Communication
- Medical Knowledge and Terminology
- Administrative Tasks
- Medical Charting/Documentation
- Scheduling
- Medical Records Management
- Typing/Data Entry
- Interpersonal Skills
- Customer Service
- Time Management
- Adaptability
Certification
- First Aid Certification - American Red Cross.
CPR/AED
Languages
English
Native or Bilingual
Timeline
In-Home Caregiver
Colorado Caregivers
08.2022 - Current
Senior Office Administrator
Colorado Springs Fire Department
08.2021 - 08.2022
Client Service Coordinator
Banfield Pet Hospital
03.2020 - 08.2021
Restaurant Server
Olive Garden
12.2019 - 03.2020
Associate of Science - Criminal Justice
Liberty University
High School Diploma -
Saint Mary's High School
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