Ashley Macias
Commerce City
Summary
Dynamic team leader with a proven track record at Chick Fil A, enhancing operational efficiency and customer satisfaction. Skilled in coaching and mentoring. Detail-oriented and dependable, I excel in conflict resolution and effective communication, ensuring seamless operations and a positive customer experience.
Team-oriented professional prepared to take on leadership responsibilities with focus on driving results and fostering collaboration. Proven success in managing teams, overseeing project execution, and adapting to dynamic work environments. Known for reliability, flexibility, and strong organizational skills, ensuring seamless team operations and achievement of goals.
Overview
8
8
years of professional experience
Work History
Team Lead
Chick Fil A
12.2023 - Current
- Led team in optimizing service workflows, enhancing customer satisfaction and operational efficiency.
- Trained and mentored staff on best practices for food safety and customer engagement.
- Implemented training programs to improve employee performance and retention rates.
- Monitored daily operations to ensure compliance with health regulations and company standards.
Administrative Secretary
Midtown Occupational Health Services
12.2021 - 05.2022
- Managed scheduling and appointment coordination for healthcare providers and patients.
- Streamlined office processes to enhance operational efficiency and reduce administrative delays.
- Maintained accurate patient records using electronic health record (EHR) systems.
- Assisted in the preparation of reports and documentation for compliance audits.
- Communicated effectively with medical staff, patients, and external vendors to ensure seamless operations.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Customer Service Associate
Walmart
07.2019 - 12.2021
- Assisted customers with inquiries, ensuring timely resolution of issues and maintaining satisfaction.
- Managed product returns and exchanges efficiently, adhering to company policies and procedures.
- Processed transactions accurately using point-of-sale systems, enhancing checkout efficiency.
- Collaborated with team members to maintain inventory levels, supporting operational effectiveness.
- Resolved customer complaints through effective communication, improving overall shopping experience.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Manager
Mc Donalds
04.2018 - 09.2018
- Supervised daily operations to ensure compliance with quality and safety standards.
- Trained team members on food preparation techniques and customer service protocols.
- Managed inventory levels, optimizing stock to reduce waste and improve efficiency.
- Implemented scheduling processes to enhance labor efficiency during peak hours.
- Monitored employee performance, providing feedback to encourage skill development.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
Education
High School Diploma -
Spiral Academy
Denver, CO12-2025
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Excellent Multitasker
- Detail Oriented
- Type 60 MPH
- Dependable
- Punctual
- Organized
- Effective communicator
Timeline
Team Lead
Chick Fil A
12.2023 - Current
Administrative Secretary
Midtown Occupational Health Services
12.2021 - 05.2022
Customer Service Associate
Walmart
07.2019 - 12.2021
Manager
Mc Donalds
04.2018 - 09.2018
High School Diploma -
Spiral Academy